Medical Office Front Desk Receptionist

Job Title: Full-Time Front Desk/Receptionist (Orthopedics)

The Full-Time Front Desk/Receptionist at Chicago Center for Sports Medicine & Orthopedic Surgery (CSO) is a pivotal role responsible for ensuring a seamless and positive experience for our patients. As the face of our practice, the ideal candidate is outgoing, enthusiastic, and organized. This position involves daily tasks such as patient registration, appointment scheduling, insurance verification, and maintaining a customer-centric approach.

Essential Tasks and Activities:

1. Patient Interaction: Greet all patients and handle phone calls with a positive attitude, ensuring excellent customer service.
2. Administrative Duties: Register patients, schedule appointments electronically, and answer telephones, relaying messages as needed.
3. Financial Transactions: Collect co-pays and payments, verify insurance, and obtain authorizations and referrals.
4. Data Entry: Obtain, enter, and verify patient demographics while maintaining accuracy and attention to detail.
5. Problem Solving: Actively engage in problem-solving and efficiently filter calls to other departments as necessary.
6. Operations Maintenance: Ensure smooth clinic operations by following policies and procedures, reporting necessary changes.
7. Customer Service Focus: Understand the role as the "face" of the practice, realizing actions directly impact patient satisfaction and overall success.
8. Adaptability: Thrive in a fast-paced environment, taking initiative, and having a take-charge attitude to handle additional duties and responsibilities.

Competencies:

1. Customer Service Excellence
   • Understanding the importance of customer service in a medical setting.
   • Ability to handle patient interactions with a positive and friendly demeanor.
   • Capacity to provide exceptional customer service in various situations.
2. Detail Orientation
   • Understanding the importance of accuracy in patient data and financial transactions.
   • Excellent attention to detail and organizational skills.
   • Capability to stay organized in a dynamic and fast-paced environment.
3. Adaptability
   • Awareness of the need for flexibility in a medical receptionist role.
   • Ability to adapt to changing priorities and handle unexpected situations.
   • Readiness to take on additional duties and responsibilities as needed.

Work Environment/Physical Demands: The Front Desk/Receptionist role involves constant patient interaction, administrative tasks, and the ability to thrive in a fast-paced environment. Travel may be required between Tinley Park and Hyde Park locations.

Required Education & Experience:

• High school diploma or equivalent.
• Minimum of 1-2 years of experience as a Medical Receptionist.
• Experience with ECW systems, Microsoft 365 along with Word & Excel and PowerPoint preferred.
• Bilingual (Spanish) skills preferred.