Quality assurance

Job Description

Prioxtel Virtual Solutions is currently seeking agents for Quality Assurance Specialists.

Provide feedback on the level of customer service and processes for various companies! We are recruiting exceptional independent contractors to provide their insight while working from home.

This is a part-time opportunity!

You will be contacting companies based on general assignments. You WILL NOT be required to make any purchases, commitments or provide personal information.

You will set your own schedule, so you are able to work anytime that fits YOUR schedule.

Responsibilities :

• Successfully complete a test call
• Call all companies provided via assigned lists
• Evaluate the level of customer service provided by answering representative
• Document detailed information of overall experience
• Complete review submission form prior to the required deadline

Pay Rate :

Earn up to $30 for each list you complete.

Requirements :

• Minimum 6 months customer service experience, preferably call center related
• Moderate level of computer knowledge
• Ability to work with minimal supervision
• Must be self-directed and self-motivated
• Strong listening skills
• Accuracy
• Efficiency
• Excellent written and verbal communication skills

Technical Requirements

• Active Phone line (mobile or landline)
• Mobile Device capable of downloading applications
• CPU (Intel or AMD) 2GHz processor (or equivalent)
• Resolution of 1,280 x 720 (720p) or greater
• Internet Explorer 9.0 or higher

Requirements

Computer / Office Requirements Laptop or Desktop Computer Computer Monitor (15" or higher). Computer Hard Drive with only the following Operating Systems : Windows 10 or Windows 11.

Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 8 GB RAM or more. Computer Keyboard and Mouse Hard-Wired Land Line Telephone (plain old telephone line) w / long distance and international long distance service (preferably through your cable provider) (required for a few clients) Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection : minimum download speed of 10 Mbps or higher and a minimum upload speed of 3 Mbps or higher.

Internet Software : Chrome Noise canceling headset with microphone (Brands : Logitech, Plantronics or Microsoft) Some items are not needed at the time of application

Last updated : 2024-05-15