THERAPY AIDE

Therapy Aide

The Private Diagnostic Clinic (PDC) of Duke Health is the world-class, multi-specialty physician practice comprised of 140 clinics located throughout North Carolina. The PDC recruits the top physicians and employees and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect.

To learn more about our culture, visit: https://www.youtube.com/watch?v=D4Mq59-No-k

We are seeking a Therapy Aide who will be split equally between Duke Audiology and the Duke Voice Care Center in the Duke Otolaryngology of South Durham clinic. This position entails both direct and indirect patient care needs, supporting the audiologists and speech-language pathologists at this center.

WE INVITE YOU TO APPLY IF:

• You are organized, detail-oriented, have strong time management skills.
• You have the ability to work well with patients, families and colleagues.
• You have strong written and communication skills.

JOB DUTIES

• Ordering and receiving hearing aids, accessories, and assistive listening devices.
• Hearing device programming and set up.
• Handling of invoices from vendors and ensuring timely payment.
• Triaging of walk-in hearing aid patients.
• Maintenance and ordering of audiology diagnostic and hearing aid supplies.
• Completion of daily charge reconciliation.
• Coordination of referrals and other medical record documentation.
• Troubleshooting of equipment malfunctions.
• Management of speech pathology waitlists.
• Assistance with CME logistics.
• Completion of general clerical duties including ordering business cards, mailings, photocopies, and stocking supplies.
• Oversight of scheduling template creation and edits for SLPs.

REQUIRED QUALIFICATIONS

• Graduation from high school of GED; or an equivalent combination of related education and experience which provides the required knowledge, skills, and abilities.
• Successful completion of an on-the-job training period, rendering competency in performance of required duties after a specified period of time. One year of audiology/speech pathology experience or equivalent education preferred.
• Basic Life Support (BLS) certification, or acquisition within the first three months of employment.

KNOWLEDGE, SKILLS, AND ABILITIES

• 
  Experience in audiology and/or speech-language pathology
• Strong verbal and written communication
• Excellent problem solving and critical thinking ability
• Basic PC and data entry skills
• Knowledge of medical terminology and telephone etiquette
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact with customers and establish and maintain effective relationships with others

ADDITIONAL INFORMATION

Certain jobs in the Private Diagnostic Clinic may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

The Private Diagnostic Clinic is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

The PDC aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.