Client Services Coordinator

About PHM

Private Health Management (PHM) is a distinctive healthcare company providing clinically sophisticated health memberships, complex care management, and health risk advisory services.

Whether managing routine and preventative care or addressing serious or complex conditions, PHM’s rigorous integrated approach facilitates access to the latest information, top specialists, advanced diagnostics, and cutting-edge treatments. We consistently deliver better care and outcomes helping people live healthier, longer lives.

We serve as a committed healthcare champion working directly with individuals and families, and with businesses that provide our services to their employees as a premium benefit. By maintaining independence from all providers and payors, we keep our clients’ interests at the heart of every care decision to achieve the best possible care and outcomes.

We go further to find the best of what's possible in medicine for individuals, families, and for businesses that make their employees’ health a priority.

About the Role

PHM seeks an experienced Client Services Coordinator (CSC) with healthcare experience to serve in variety of clinical support, client care logistics, and administrative functions. Detail-oriented with excellent verbal and written communication skills in a medical or healthcare setting is an important requirement for this role. The CSC will report to the Manager, Client Services Operations.

Primary Responsibilities

• Provide proactive support and assessment of care needs through direct client communication (texts/calls/emails/portal messages/etc.)
• Serve as an essential, extended member of the client’s care team and establish both personal and team credibility by bringing the best of PHM to serve a client’s need
• Schedule all appointments as directed by client care team and/or physicians
• Initiate contact with client through welcome email to introduce the Personal Care Team, coordinate registration completion, and initiate initial and ongoing medical records requests
• Provide scheduling and billing assistance through coordination with physician offices and support services such as concierge nursing, molecular profiling companies, etc.
• Order all required molecular and diagnostic testing as directed by client care team and/or physicians
• Oversee creation and transfer of medical records portfolio and image share requests
• Coordinate and ensure all action items/ follow-ups from client meetings are captured and complete
• Work in conjunction with Research Assistant to determine clinical trial eligibility and enrollment process
• Assist with internal documents/reports, and proofread client deliverables for grammar, spelling, formatting, and appropriateness of content
• Continuous focus on increasing client satisfaction and team engagement through scalable processes and thorough documentation
• Work in conjunction with Personal Care Team leads in the client renewal process as needed

Qualifications

• College graduate strongly preferred (BA or BS)
• Two years of healthcare experience and care coordination preferred
• Highly proficient with PowerPoint, Word, and Excel
• Ability to deal with high acuity, well-accomplished individuals in a calm, pleasant and professional manner
• Must meet the highest standards of ethics and personal integrity, with a demonstrated capacity for discretion and for handling confidential information with care

Attributes

The successful candidate will possess:

• Excellent interpersonal skills and demonstrated ability to work with others effectively in teams
• A creative thinker who brings innovative ideas, new perspectives, and a wealth of enthusiasm
• High versatility and a desire for a multi-faceted role
• Ability to multi-task and manage changing priorities
• Works well under pressure and in a fast-paced environment
• Exceptional written and verbal communication skills
• Strong organizational and problem-solving skills
• A positive, energetic, client-focused, can-do orientation

Work Environment

This is a remote role requiring that you live in one of the states where we currently have business operations – (AZ, CA, CO, FL, GA, IL, NC, NJ, NM, NY, OH, OR, PA, SC, TN, TX, UT, WA).

PHM offers a competitive salary and a broad range of benefits to fit the needs of our diverse workforce. Learn more about us and what working at Private Health Management can mean for you.

The salary range for this role is $55,000 - $66,000.

EOE

Private Health Management Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.