What are the responsibilities and job description for the Receptionist / Front Desk position at Private Hearing Healthcare Practice?
Summary/Objective
The front desk clerk/receptionist performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, and record-keeping.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers central telephone system and directs calls accordingly.
- Receives the public and answers questions, in person and by telephone; responds to inquiries from patients and others and refers, when necessary, to the appropriate person, official or department.
- Check in patients and alert Clinician.
- Ensure accuracy of demographics in HearForm.
- Make copies of insurance cards and prescriptions.
- Print schedules and superbills for the following day.
- Assist co-workers as needed.
Competencies
- Communication proficiency
- Ethical Conduct
- Flexibility
- Initiative
- Time Management
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday; hours are flexible according to Departmental needs.
Travel
No travel is expected for this position.
Required Education and Experience
- Graduation from high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping.
Preferred Education and Experience
- Experience with answering phones and customer service.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: One location