Nurse Manager, RN - Outpatient Primary Care (Concierge Medicine, Nurse Leader)

Schedule: full time position, M-F, traditional business hours (e.g., 8am-5pm) - no weekends required!

Location: onsite, San Francisco

Who are we?

Private Medical has spent the last 20 years creating a new category of concierge  medicine — private medicine — by designing a system that honors the relationship between patients, physicians, and each member of the care team. Based in California, New York, and Florida, our physician-led teams work in concert with our Gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families. Private Medical is, by design, privately held and free from any conflicts of interests.

Right now, we are looking for an experienced nurse leader to support the day-to-day clinical operations in our San Francisco office, manage and mentor our nursing team, and support the operations team. 

There will be close teamwork with physicians, nurses, and other team members.  Your success will not be measured based on volume or time, but on enabling your team to provide the best quality care at a high level of service. 

What we're looking for: 

• Minimum five (5) years of RN experience either in a hospital or clinic setting
  
• Must have managerial experience and mentoring of junior team members
• Active California RN license, current BLS certification, and valid California driver’s license
  
• Proven leader with a track record of providing extraordinary patient care and customer service
• Excellent communication and writing skills
• Independence and autonomy, when necessary, as well as the ability to work seamlessly as part of a team
• Flexibility and willingness to occasionally work after hours or on weekends, if necessary
  
• Advanced computer literacy, primarily with Apple products (we are a fully iOS/Mac environment) and a diverse knowledge of EMR/EHRs (we currently use Elation for our EHR as it is compatible with Apple products)
  

What will you be doing in this role?

• Clinical support as needed
• Leadership and HR functions:
  • PTO, Time cards, Staff Absences 
    • Approve PTO requests for RNs and ensure calendars are appropriately labelled for coverage and teams. 
    • Approve time cards twice a month as first line approval 
    • Correct any missed punches, lunches, etc.  
    • Ensure staff members are appropriately covered to take lunches and breaks.
    • Coordinate with local site leadership (our Site Operations Manager and Physician Lead) when there are staff absences to make sure the office appropriately scheduled.  
      
    • Promote a friendly, team oriented office dynamic and be the first point of contact for conflict resolution.  
  • Provide leadership and guidance to RNs at all sites
  • Address any personnel issues to promote a productive and supportive work environment
  • Collaborate with Site Leadership to conduct RN Performance Reviews
  • Collaborate with HR on recruitment, hiring of RNs and Medical Assistants
  • Training of new RNs and Medical Assistants

• Customer Service and Leadership
  • Lead by example and strive to achieve excellence in delivering the Patient Experience and a productive and supportive team atmosphere among employees
  • Learn and internalize values and mission statement to effectively manage teams 
    
  • Actively participate in monthly Operations meetings 
    • Bring RN agenda items, disperse information to the appropriate teams and provide feedback and ideas regarding specific procedures, implementations, and day to day clinic operations
  • Facilitate monthly RN meetings
  • Direct on-going RN and MD education programs

• Employee Health
  • Review new employee vaccine records and coordinate hep B if needed
  • Organize and track clinical staff TB tests
  • Coordinate staff flu vaccines
  • Coordinate with the State Health Department regarding reportable employee illnesses

• Employee/Patient Safety
  • Coordinate compliance items for RNs with Clinical Operations team
    • HIPAA
    • OSHA/Safety 
    • Patient Safety
    • Needle stick Prevention 
  • Assure quality of care by enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.

• Procedures and Protocols
  • Develop and implement clinical programs and policies
  • Clinical process, quality, workflows
  • EHR (Elation) oversight for clinical teams, education, streamlining procedures
  • Oversee product and medication recalls
  • Participate in quality monitoring and improvement programs 

• Clinical Supplies and Inventory
  • Review devices for safety
  • Manage and document product/medication recalls 
  • Coordinate supply and medication orders among sites.
  • Participate in monthly Pharmacy Operations meetings to review inventory reports

Whats in it for you?

• A competitive starting salary ($187,000/year target for the 1st year) commensurate with experience and skills
• 401(k) with a match (up to 3% of salary)
• Robust health benefits 
• New employees accrue 3 weeks of paid time off per year
• Employees receive 10 paid holidays off & 1 floating holiday to use
• ...and most importantly more time to provide outstanding care for patients and work with great colleagues!
  

At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.