Help Desk Support
Job Posting for Help Desk Support at Privia Medical Group North Texas
Job Type: Full-Time In Office
Title: Helpdesk Support
DUTIES:
- Provide Tier 1 response for users requiring assistance with NextGen or General IT hardware/software.
- Capture end-user, associated problem information, and create a ticket in the Help Desk Ticket management system.
- Manage help desk tickets in a timely manner, including creation, follow-up, and closure.
- Respond to customer issues via phone, email and computer chat.
- Escalate issues to the next IT tier with the next level of difficulty.
- Answer calls/messages from the IT on-call phone and assist in after hours support for urgent matters.
- Conduct new employee orientation training on NextGen.
- Create, modify, and delete NextGen user logins and apply appropriate rights/restrictions for all NextGen logins
JOB REQUIREMENTS:
- Applicants must have a minimum 2 years’ experience working in a help desk environment.
- Excellent oral communication skills, detail-oriented ability to diagnose and resolve basic computer technical issues.
- NextGen Medical software and/or Medical IT experience is a plus but not required.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to Relocate:
- Fort Worth, TX 76107: Relocate before starting work (Required)
Work Location: In person
Salary.com Estimation for Help Desk Support in Fort Worth, TX
$52,115 to $65,033
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Help Desk Support.
Click the checkbox next to the jobs that you are interested in.
-
Compliance Management Skill
-
Income Estimation: $53,745 - $121,371
-
Income Estimation: $61,664 - $81,665
-
-
Computer Troubleshooting Skill
-
Income Estimation: $68,438 - $86,004
-
Income Estimation: $69,537 - $90,378
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Not the job you're looking for? Here are some other Help Desk Support jobs in the Fort Worth, TX area that may be a better fit.
We don't have any other Help Desk Support jobs in the Fort Worth, TX area right now.
LIFE Outreach International, Euless, TX
Spero LLC, Worth, TX