Salary Job Openings

Customer Service Representative

Prizm Document & Technology Solutions
Buffalo, NY Full Time
POSTED ON 4/13/2024
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!Compensation:

$18 - $20 hourly

Responsibilities:
  • Keep track of customer accounts and make updates with new account information as necessary
  • Communicate frequent customer suggestions to the team to troubleshoot
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

  • Interacts with our billing, sales and success teams to provide admin support
  • Take direction from the office administrator to support the overall company growth

Qualifications:
  • Display strong communication skills, active listening skills, and personal skills
  • High school diploma, G.E.D. or equivalent
  • Strong knowledge of customer interface and interaction

  • Experience working with traditional office clerical tools like Microsoft 365, Quickbooks etc.
  • Ability to multi-task and change direction quickly in support of a busy office
  • Ready to learn new roles in a backup and support capacity
  • Experience with billing or service management positions is a plus

About Company


Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!

Salary.com Estimation for Customer Service Representative in Buffalo, NY
$35,938 to $45,373
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