Job Posting for Tech Support - Helpdesk at Prizm Document & Technology Solutions
We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!Compensation:
$45,000 - $55,000 yearly
Responsibilities:
Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems
Run security checks on all of our systems to ensure we are protected from cybersecurity threats
Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently
Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
Use strong communication skills to make clients feel comfortable with their technology
Be a team player to provide the absolute best experience to end-users
Must be able to work independently and set daily goals as well as quickly change gears as emergencies arise
Qualifications:
Top-notch customer service skills and driven to make our business succeed
Skilled in communication, time management, and organization
Expert-level Microsoft Office skills
High school diploma or G.E.D. required, associate’s degree in information technology or computer science is a bonus
2 years experience in a professional IT setting
Able to create detailed documentation for all tickets and SOPs
Ability to simplify complex topics when working with clients
About Company
Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!
Salary.com Estimation for Tech Support - Helpdesk in Buffalo, NY
$65,836 to $86,496
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Tech Support - Helpdesk.
Click the checkbox next to the jobs that you are interested in.