What are the responsibilities and job description for the Client Service Coordinator position at PROAMPAC?
- Enter and update items, routings, BOMS as needed
- Process change notices in a timely manner (CRN’s/MCP’s)
- Help troubleshoot issues as needed and research new features in ERP system
- Prepare quotations; use quotation matrix to analyze history, review all quotations with Sales Manager to ensure proper set-up, run speeds, machine options and profit margin, enter information into the Quoting matrix and track success rate monthly. Prepare monthly statement and quote spreadsheet.
- New Part Paperwork
- Back-up for Production Planning
- Gather and review trial paperwork and ensure all information is present before being entered as a trial into the ERP system
- Coordinate internal resources for the flawless execution of all engineering trials.
- Manage all trials through the production process including working with the Account Manager assigned to this account where applicable.
- Ensure all engineering trails are delivered on-time, within scope.
- Schedule and manage pre and post-trial meetings to bring sales and manufacturing together to discuss trial findings. Issue trial summary report to the Sales Team.
- Report and escalate concerns to management as needed.
- Report food safety concerns
- Food Safety – Maintain a focus on food safety at all times, as outlined in our GMP policy under the guidance of SQF requirements.
- Train back-up to perform engineering trials during absence.
- Assistance with physical inventory
- Backup for Account Coordinator.
- Associates Degree or equivalent.
- 2-3 years’ experience in Customer Service
- Ability to work well with others in a team environment.
- Experience using Microsoft Office Suite (Word, Excel, Power Point), and Outlook email and calendar capabilities.
- Familiar with ERP systems and able to navigate efficiently.
- Maintains strict confidentiality and protects privacy of confidential/sensitive information.
- Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
- Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
- Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options.
- Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.
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