What are the responsibilities and job description for the Customer Service REP position at PROAMPAC?
Now hiring! Come work at a place to build your future and be an integral part of a fast-paced, safety-oriented, and growing industry! We are an ESSENTIAL employer that is ACTIVELY HIRING at our Orlando, Florida facility!
ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact.
WHAT PROAMPAC HAS TO OFFER:
- 11 paid company holidays
- Paid Vacation & Personal Time
- 401k with company match
- Medical, Dental, Vision, and other supplemental offerings
- Company-provided life insurance
- Disability insurance
- Employee Assistance Program
- Paid Parental Leave
- Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives
- Tuition Reimbursement
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Position Summary
The customer service rep is primarily responsible for managing the relationship between our customers and ProAmpac, ensuring proper needs of the customer are met.
Essential Duties and Tasks
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Answer and respond to incoming calls to Customer Service from both internal and external customers
Work with assigned customers directly on inventory management, scheduling, order placement, product inquiries, concerns/questions and shipment of goods
Responsible for accurate order placement which includes accuracy around items, quantities, shipping/billing information, pricing, freight
Work with Customer Service Manager to develop accurate cost quotes for sales opportunities
Manage artwork approval process
Quote accurate freight rates for customers
Responsible for managing multiple activities simultaneously, i. e. Incoming calls and emails
Assemble sample packets as needed by sales team or customers
Complete sample requests for customers requesting samples or literature
Initiate and complete process for customer complaints or concerns
Process accurate credits/debits
Review order report daily and take appropriate action on outstanding issues
Respond to voicemails and emails left on system
Have basic understanding of how web orders work and be able to respond to questions/inquiries
Participate in both internal and external meetings as requested
Work with manager on objectives relative to improvement with overall customer service
Other duties as assigned by management.
Qualifications, Education and Experience
High School Diploma
- Bachelor’s degree preferred
- 2 years of manufacturing Customer Service experience
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Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests
Ability to calculate complex mathematical equations
Ability to build effective collaborative relationships
Solid working knowledge of customer service processes and related manufacturing
Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams, and Outlook
Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines
Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients
Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options
Self-confident, self-motivated, polished professional who thrives in a challenging, fast-paced environment
