What are the responsibilities and job description for the Prior Authorization Coordinator position at ProCare Rx?
ESSENTIAL DUTIES AND RESPONSIBILITIES include by not limited to the following:
- Manages all aspects of the PA process from initiation to resolution
- Maintain accurate records of all PA in PA application
- Manage multiple client programs
- Adheres to all thresholds for PA management
- Assess, prioritize, and resolve client issues using good listening and comprehension skills
- Escalate issues to management as appropriate
- Document and retain all pertinent information
QUALIFICATIONS AND REQUIREMENTS
- Excellent telephone and verbal/written communication skills
- Proficient in Microsoft Office applications
- A minimum of 1 year of Call Center experience, both inbound and outbound call centers, preferred
- Previous Prior Authorization experience is preferred
- Highly organized and motivated with excellent time management skills
- Ability to work independently and on a team
EDUCATION
- High School Diploma required
- Pharmacy Technician Certification is a plus.
PHYSICAL DEMANDS
Requires sitting, standing, and occasional light lifting.
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