What are the responsibilities and job description for the Client Success Manager position at Procare Software?
About Procare
Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.
Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.
We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.
A little about the role…
The Payment Processing Trainer is responsible for training all the Payment Processing users. Day to day responsibilities include handling all customer payments, process customer reconcilements, customer inquiries, daily operations support, and aids in transaction processing. The person in this position will provide the best customer service to all product users.
Who You Are
- Develop and coach users how to properly use payment processing software
- Answer questions and train users on all Procare’s brands
- Expertise in payment processing methods including ACH, check, credit card, and international payments
- Experience with implementing new payment services and ongoing operational innovation to enhance
- Provide technical guidance in planning and executing assigned projects
- Develop new systems and maintain/modify existing systems when required
- Initiate the daily files for processing
- Lead the customer through the payment processing steps and confirm their comfort level completing it themselves
- Develop and maintain relationships with customers
- Work interdepartmentally to facilitate customer needs and requests
What You’ll Do
- Ability to perform various clerical tasks associated with Payment Operations
- Process/reconcile transactions related to product or functional area
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skill
- Ability to work with cross-functional and remote teams
Requirements
Our Ideal Candidate will have…
- Bachelor’s degree or combination of education and relevant experience
- 3 years professional relevant experience, preferably in banking, financial services, or in the software industry
- Knowledge of Payment Operations industry, products, and services
- Relevant certifications a plus
Benefits
This position is based in our Denver office. We are currently in a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs. Candidates must be vaccinated with the COVID-19 vaccine or have a medical exemption or religious accommodation. Candidates must be willing and able to work from our Denver office a few days a week.
Why Procare?
- Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
- HSA option with employer contributions of $50/month
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Medical, Dependent Care, and Transportation FSA Plans
- Company paid Short and Long-Term disability and Life Insurance
- RTD EcoPass for all Denver employees
- Tuition Reimbursement up to $2,000/year and continued Professional Development
- Free access to our Employee Assistance Program with 24/7 live support
- Casual workplace environment
- Some meals provided
- Voluntary Pet Insurance
- Prime downtown location close to restaurants and entertainment
- Promote from within- excellent career paths
*
Salary
$55-65k DOE
Location
This position is based in our Denver office. We are currently in a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs. Candidates must be vaccinated with the COVID-19 vaccine or have a medical exemption or religious accommodation. Candidates must be willing and able to work from our Denver office a few days a week.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location