Change Manager - Financial Services
Job Posting for Change Manager - Financial Services at Procom
Job Posting Title: Change Manager - Financial Services
Location Address: 250 Vesey Street (3-4 days in office)
Contract Duration: 6 Months
Extension: Possible
FTE: Possible after 2 years
Number of Positions: 1
Schedule Hours: 9am-5pm, Monday-Friday
Story Behind the Need
Typical Day in Role:
Cash management growth strategy focusing on multinational clients (U.S., Mexico, Canada)
Realignment opportunities to optimize like-functions between service and operations teams
Providing expert guidance and input into the development of policies and procedures.
Assisting in the development and execution of comprehensive management metrics that provide MIS to Senior Management.
Candidate Requirements/Must Have Skills
Nice to have Skills:
Soft Skills Required:
Education and Certifications: Bachelor's degree in Finance, Accounting, Business Administration, or related field.
- Business group: GWO US Operations Management
- Project: The successful candidate will be working on the Discovery phase of this modernization project. Working to gather facts and working to build how the project with eventually operate. This role will be a mix of Change Manager and Business Analyst.
- Supports International Banking (Global Business Payments), Global Banking and Markets, Global Wholesale Operations, Global Cash Management and other global utilities.
- Coverage primarily spans Canada, United States and Mexican stakeholders.
- Usage and knowledge of up to 10 in-house or external systems.
- Exposure to regulatory bodies such as Federal Reserve Banks or Canada Deposit Insurance Corporation.
- The successful candidate will have exposure to a varieties of business lines across the organization and have the opportunity to strengthen their knowledge of financial institutions.
Typical Day in Role:
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Manage and resolve complex, multi-faceted projects and system implementations to meet the cross-geographical strategic transaction banking needs of International Banking Global Business Payments and Business Banking Operations and the various business lines by applying financial and technological knowledge to the introduction of new procedures, business initiatives and/or systems solutions.
- Preparing detailed action/project plans, undertaking critical research and analysis, User Acceptance Testing, accurately and clearly defining business requirements, defining procedure and policy, acting as SME where possible and liaising directly with users, suppliers and external regulatory bodies as required.
- Leads and contributes to development, design and execution of a target service and operating model for cash management, considering:
Cash management growth strategy focusing on multinational clients (U.S., Mexico, Canada)
Realignment opportunities to optimize like-functions between service and operations teams
- Develop comprehensive and in-depth understanding of current transaction banking products & operating model framework with the intention of establishing and documenting detailed future state structure & processes as determined.
Providing expert guidance and input into the development of policies and procedures.
Assisting in the development and execution of comprehensive management metrics that provide MIS to Senior Management.
- Responsible for designing and/or reengineering existing business processes, or tools, and document operational processes to assist in managing operational risks, streamlining processes and reducing overall costs. Create tangible/measurable operational efficiencies through the application of business, financial, and process engineering knowledge.
- Demonstrate a high level of professional service and effective communication within cross-functional internal and external parties to meet and deliver milestones on-time and/or ahead of schedule.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management
Candidate Requirements/Must Have Skills
- 5-7 Years’ experience as a Change Manager
- 3 Years’ experience as a Business Analyst
- Prior management experience in Transaction Products with solid understanding of Corporate/Commercial Deposits and back office operational processes/interfaces and risk management techniques
- Proficiency in business analysis tools and methodologies (Viso/Power BI/Power Point)
- Superior technical knowledge in MS Office tools and process management software
Nice to have Skills:
- Certification in business analysis (e.g., CBAP, CCBA) is a plus.
Soft Skills Required:
- Strong communications and influencing skills
- Excellent negotiation and interpersonal skills. Good oral and written communication skills Solid process/procedural documentation skills.
- Ability to work independently and manage multiple priorities in a dynamic environment.
Education and Certifications: Bachelor's degree in Finance, Accounting, Business Administration, or related field.
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