Customer Success Manager

Job DescriptionWe’re looking for a Customer Success Manager to build, retain, and grow our mid-market client base. In this role, you’ll work closely with Procore’s Install-Base Sales team and Account Executive teams, applying best practices and solutions to ensure clients can successfully achieve their individual business goals and objectives.As a successful Customer Success Manager you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.This position will be based in Sydney. We’re looking for someone to join our team immediately.What you’ll do:Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating riskDevelop and execute on-account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for clientBuild trust and create meaningful relationships among champions and key executives within each accountEnsure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectiveIdentify and forecast risk as well as growth opportunities within the portfolioIdentify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors15-20% travel to Procore offices, client sites, and more!What we’re looking for:2 years of account management experience, preferably in a Saas environmentBachelor’s degree is preferred or equivalent work experienceStrong empathy for customers and passion for revenue and growthDeep understanding of value drivers in recurring revenue business modelsInnovative, persuasive, creative, and have a genuine curiosity in their client's businessGoal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to changeMust work well within a team environmentWhile this isn’t a sales role, previous sales experience a plusAdditional InformationPerks & BenefitsAt Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best. About UsProcore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.