What are the responsibilities and job description for the Claims Processor position at Proctor Financial, Inc.?
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Job Summary:
The Claims Processor is responsible for claims processing of new and existing claims and all correspondence related to claims.
Essential Functions:
· Complete timely review and entry of new losses.
· Determine if coverage is in place and send documentation to insurance carriers.
· Follow up with carriers to ensure proper documentation of acknowledgements, determinations and final settlements.
· Review all determinations and discuss with carrier adjustors or TPAs.
· Maintain SOPs for all claims processes.
· Applies understanding of insurance policies and policy interpretation in order to assist clients and carriers with claim settlement
· Assist Account Service Managers, Producers, and Clients with claims questions or issues.
· Escalate complex claim questions to VP Insurance Services and Placement
· Complete claims reporting to Account Service Managers, Producers, Clients and Loan Protector Leadership.
Education and/or Experience:
· Prior claim or agency processing a plus.
· High School diploma required. Associate or Bachelor degree preferred.
Knowledge, Skills and Competencies:
· Strong written and oral communication skills
· Experience with Insurance Agency Management System (Applied or AMS).
· Experience with Microsoft Office Suite
· Excellent time management skills.
· Detail oriented
· Technical learning with strong desire to learn and acquire new skills.
Ability to adapt to a changing environment and handle multiple priorities to meet deadlines
Work Environment:
· This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Physical Setting:
- Call center
- Office
Schedule:
- 8 hour shift
Supplemental Pay:
- Signing bonus
Work Location: One location