Account Manager

Overview

PRG is the world’s leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences.   What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 300 patents and 130 registered trademarks, PRG is defined by innovation. And through our network of 42 offices spanning five continents, we can deliver for our customers anywhere around the globe.

Responsibilities

Account Manager is responsible for the coordination, customer support and execution of rental orders for Customers throughout the local and national network. The goal in this position is to create high utilization of PRG assets, while balancing the company and customer needs to result in profitable business for all parties. It is the policy of PRG to provide excellent customer service both internally and externally.  Employees are expected to perform all of their duties and responsibilities in accordance with this policy at all times. Can be assigned related work as required.

 

Essential functions

• Cultivates and maintains favorable contacts with key and major accounts of the organization for the sales of events and/or entertainment projects.
• Demonstrates innovative production solutions and provides resources in the best application of products or services to achieve client’s vision.
• Coordinates company technical and service resources to accommodate client needs.
• Participates in the RFP/order process from inception to close.
• Plans and estimates event costs and margins according to Company guidelines and in consultation with Company management.
• Analyzes records of present and past sales, trends and costs, estimated and realized revenue and contractual obligations in order to support budget development and revenue/cost forecasting.
• May specialize in a specific product, market or discipline.
• Leads and participates in client presentations.
• Formulates and implements an action plan to initiate sales opportunities with client.
• Prepare and define scope of work with client; to include budget, project schedule, work flow, internal resource requirements, concept designs and layouts.

Other duties

• Understanding of and Compliance with Company Policies

Qualifications

Knowledge, Skills, and Abilities

• Basic knowledge of the principles and practices of event and/or entertainment technology sales and marketing.
• Understanding that entertainment customer’s hours are not predictable, and Sales Agent must be able to support and prioritize schedule accordingly.
• Thorough knowledge of organizations policies and resources.
• Basic knowledge of the function and capability of event and entertainment technology equipment across all disciplines.
• Desire to gain knowledge of current trends and advancements in event and entertainment technology and the direction of equipment development.
• Basic knowledge of the technical principles of operation of the equipment in inventory.
• Good knowledge of the principles and practices of workplace Safety.
• Good knowledge of modern office procedures and practices.
• Good knowledge of common computer productivity tools, such as Microsoft Office.
• Good people skills in working with customer to understand needs and quickly return quotes to them while learning the basics of upselling to their needs
• Strong organizational skills; Customer Service orientation; Tact; Professionalism; Physical condition commensurate with the demands of the position.

 

 

Competencies

• Integrity, Reliability
• Adaptability, Planning, Organization, Work Standards
• Initiative, Problem Solving, Decision Making, Conflict Resolution
• Communication Skills, Emotional Intelligence, Stress Tolerance
• Supervising Others, Leadership, Team Work, Team Building, Managing Team Performance

 

Physical demands

• May be required to spend long hours standing, bending, stooping, and/or walking.
• Ability to lift, push, pull, and/or carry objects up to 75 pounds consistently with heavier weight necessary at times.
• The position requires the ability to see clearly (with or without the aid of glasses or contact lenses) during responsibilities on and off a computer.
• Must be able to communicate effectively by listening and in both written and verbal forms.
• Must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.
• to operate motor vehicles and load/unload trucks

 

Travel required

• Travel Required may occasionally be required to on-site systems and facilities
• Must have valid Driver’s License

 

Required education and experience

• Completion of four years of post-secondary education from an accredited institution of higher learning with a concentration in business administration, hospitality management, operations management or related entertainment technology fields.
• One or more years of experience in shop operations or sales in a market appropriate to the position vacancy.
• BA degree preferred
• Minimum of 2 years of experience in the field or in a related area.
• Advanced problem resolution skills and communication abilities
• Ability to anticipate customers’ needs and match them with appropriate PRG products and services
• Experience within the entertainment industry a plus

EEO and Disclosure

PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.

This is a safety sensitive position and will require pre-employment drug screening.

 

Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

 

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.