Job Posting for Practice Manager Veterinary (FT) at Professional Career Match Solutions

Practice Manager Veterinary
Location: Ft. Lauderdale, FL
Salary $60k to $65k may go a little higher depending on experience plus benefits (health insurance available, pet discounts, 2 weeks PTO)
M-F with alternating Saturdays, if works a Saturday has a day off during the week

Job responsibilities:

Oversee veterinarian techs.
Kennel & Grooming.
Direct Liaison & Assistant.
Oversee Lab department.
Doctors, Kennel, and Vet Techs/Assistants scheduling.
Hire and develop "14" employees – immediate development of rating of employees' performances on a scale from one to 10, the team members earning a 10 are the keepers. We only want to hire anyone who's at least an eight—and you'll always strive to develop "14" employees. Ensure to stay on top of hiring and keeping people with the potential to become stellar team members. Check in regularly, and look over performance reviews to follow employees' progress.
There are other supervisors under the Practicing Manager
Develop training programs. The most effective training programs break learning into phases so employees systematically learn the appropriate skills in manageable chunks. To get started, break the employee's complete job description into three or four phases. Identify the star employee who can train the new hire, focusing on each phase for about a week. When the trainee finishes each phase, the training supervisor and then the practice manager (or managing doctor) should evaluate his or her skills, asking the employee to perform some of the newly learned tasks. If there's a problem at this point, retrain the employee before moving on to the next phase.
Institute effective inventory control systems. Inventory costs should run 14 percent to 16 percent of gross revenue. Of course, you also need to balance product shelf life and inventory turns and reduce inventory when possible by cutting redundant products. After this need to compare your inventory cost with gross revenues and make sure the total cost of the inventory falls between 14 percent and 16 percent of gross.
Ensure fee capture. A practice manager isn't necessarily an income producer. But if she ensures that your team charges appropriately for all services rendered, the resulting revenue growth may cover her management salary. And, in my experience, if a manager takes the responsibility for charging clients out of the hands of the veterinarian recommending and providing the care, practice income dramatically increases. An effective manager knows how to incorporate systems that will ensure fee capture within the practice.
The key to success: effective internal controls. For example, your team could use in-hospital tracking forms to record all services provided to hospitalized patients and patient visit forms to track all care provided during outpatient visits.
Communicate effectively - The success of any business or individual depends on communication—a skill you must continually work to develop. Attending continuing education seminars that focus on communication and networking with other managers and business professionals.
Remember, the Practice manager has a tough job. You must keep you, your clients, and your employees happy—which takes amazing people skills.
Work the numbers – Develop weekly and monthly tracking to determine how we compare to industry averages. Comparing your data to accepted benchmarks gives you a clear picture of your practice's health. For example, support staff costs should be 18 percent to 21 percent of gross profits.
Use appropriate technology. Keep our Technology up-to-date and modernized.
Delegate well. Effective practice managers know which tasks they need to do and those that can be delegated to others. You don't need to count inventory or address past-due accounts personally; you need to make sure the job's done well. You may decide not to delegate such management duties as conducting team members' performance reviews or ensuring that you charge appropriately for all services rendered within the practice. Determining which areas of responsibility to delegate is up to you. However, there's no question that delegation is a necessary skill.

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