Part-Time Customer Service Rep

Professor Gatsby's Heating & Cooling in West Berlin, NJ is calling all friendly customer service and administrative professionals to apply to join our amazing team as a part-time Customer Service Rep!

WHY YOU SHOULD JOIN OUR TEAM

We are a dedicated heating and cooling company that seeks to show our employees how much we value them. We pay our Customer Service Reps a competitive wage of $15-$18/hour, depending on experience. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!

ABOUT PROFESSOR GATSBY'S HEATING AND COOLING

We have been delivering first-rate HVAC services and products at affordable prices to Turnersville, NJ and the surrounding cities including Southern Jersey, Washington Township, Sewell, Turnersville, Glassboro, Clayton, and Williamstown. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to serve their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.

Our highly trained technicians love what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.

ARE YOU A GOOD FIT?

Ask yourself: Are you willing to learn and adapt to company procedures? Are you someone that loves to talk on the phone? Are you a very organized person? If so, please consider applying for this dispatcher position today!

YOUR LIFE AS A CUSTOMER SERVICE REP

This dispatcher position usually works Monday-Friday from 9:00 AM - 6:00 PM and with flexible in-office hours during the day.

In this customer service role, you are prompt and professional as you handle the needs of our clients and the administrative needs of our office. You answer phone calls, respond to customer needs through email, and schedule appointments with customers. Additionally, you take great care to maintain an organized system, including documenting and recording the correct services and keeping track of account changes.

As a vital component to our office administrative staff, you eagerly step in and assist with other miscellaneous office duties as needed. Whether tending to the mail or stepping in for our team of dispatchers, you feel great about your professional contributions to the success of our HVAC company!

WHAT WE NEED FROM YOU

• Customer service experience
• Excellent phone skills including fielding inbound and outbound customer and technician calls
• Able to handle office tasks, such as invoicing, filing, generating reports, obtaining permits, maintaining records, and reordering supplies

If you can meet these customer service and dispatcher requirements and perform this job as described above, we would be happy to have you as part of our administrative team!

Location: 08091