IT ServiceDesk Analyst (Phone Support)

Charlotte, NC Remote Contractor
POSTED ON 4/10/2024

Location: Charlotte, NC

Remote/Onsite: Remote (first 2 weeks of training will be on-site)

Schedule: M-F Day Shift

Duration: Long term

TITLE: Service Desk Analyst (Phone Support)

ESSENTIAL FUNCTIONS:

  • Answering Tier 1 technical support questions in a call center environment
  • Accurately record support incidents and resolutions with Cherwell ticketing system

ESSENTIAL DUTIES:

  • Answering phones from end users across 21 departments providing technical support on department specific applications, in addition to Enterprise level support for Office 365

EXPERTISE WITH THE FOLLOWING TECHNOLOGIES (REQUIRED):

  • Good customer service skills: (ie. telephony skills, communication skills, active listening and customer-care)
  • Knowledge and understanding of Windows 10
  • Working knowledge of Microsoft Office 365: (Excel, Word, PowerPoint, Outlook, Teams)

DESIRED KNOWLEDGE/SKILLS:

  • Service desk experience in a remote technical call center
  • Self-discipline and ability to learn and adapt in an ever-changing environment
  • Office 365 support

Job Type: Contract

Pay: $20.00 - $24.00 per hour

Experience level:

  • 1 year
  • 2 years
  • 3 years

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

People with a criminal record are encouraged to apply

Work Location: Remote

Hourly Wage Estimation for IT ServiceDesk Analyst (Phone Support) in Charlotte, NC
$31.41 to $39.13
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