TITLE: Help Desk / IT Support Analyst LOCATION: Canby, OR (Onsite Required) PAY: Target pay for this role is between $25 and $35 per hour but may vary based on experience.
WHO WE ARE LOOKING FOR
ProFocus is searching for a Help Desk / IT Support with Active Directory, Exchange, and Office365 experience.
As the IT Help Desk Analyst, you will be responsible for managing and maintaining users’ IT resources, the IT infrastructure and operations onsite. This position will ensure that all systems, hardware, and software are up-to-date and functioning properly, and that our employees have the support they need to perform their job functions. As a critical player in the organization’s Help Desk function, this role on-site full-time.
WHAT YOU"LL DO:
Manage and resolve Help Desk tickets on site.
Manage user accounts, access permissions, and security settings.
Communicate with other IT teams and vendors to resolve issues and implement solutions.
Ensure compliance with IT policies and procedures, including data privacy regulations.
Maintain an inventory of hardware and software assets.
Troubleshoot hardware and software issues and provide technical support to end-users.
Install, configure, and maintain computer systems, servers, and networking equipment.
Monitor system performance and recommend upgrades and improvements as needed.
Train and support employees on the use of IT systems and applications.
Managing on-premises file servers and print resources.
Secondary Functions:
Support Helpdesk, Departmental and Corporate projects as assigned.
WHAT IS REQUIRED:
3 years years of experience in providing IT Help Desk support.
Minimum of 2 year in supporting Active Directory, Exchange and Office365 applications.
Have strong verbal and written communication skills
Have proven experience with Active Directory, Exchange and Office365 applications
Authorization to work in the US is a precondition of employment. We do not sponsor work visas.
PREFERRED
Associates or Bachelor’s degree in Computer Science, Information Technology or Engineering or demonstrate equivalent experience
Experience working in a organization with at least 100 employees.
ABOUT OUR CLIENT
Our client is a medium sized company Stage: Established and growing company with an excellent work environment and friendly atmosphere.
WHY ProFocus
Candidates come first. ProFocus recently earned the Best in Staffing Award for Talent Satisfaction due to our World-Class service to our amazing candidates.
Quality process. We invest the time to learn about your skills, experience, and career goals in detail so we can find you a position that is a great fit.
Access to hiring managers. We have close relationships with some of the most respected companies in Portland. Due to those relationships, we can provide direct access to managers and positions that may not be available anywhere else.
Excellent benefits. We offer medical, dental, vision, 401k, education reimbursement, sick leave, and employer-paid short-term disability and life insurance.
Want to learn more? Contact one of our recruiters here or email info@ProFocusTechnology.com.
Please email us your resume to apply: Resume@ProFocusTechnology.com
Visit our Job Seekers page to learn more and review other opportunities. ProFocus is an equal opportunity employer. We value diversity in our workplace and encourage all qualified applicants regardless of race, color, age, sex, religion, national origin, physical or mental disability, pregnancy, marital status, veteran or military status, genetic information, sexual orientation, or any other characteristic protected by federal, state, or local laws. #DICE
Salary.com Estimation for IT Help Desk Analyst in Canby, OR
$84,844 to $108,707
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