What are the responsibilities and job description for the Service Director position at Progress Residential?
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000 residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion as applicable by state law.
JOB SUMMARY
The Service Director is a member of the Property Management team and is responsible for the management and oversight of the make ready process, resident maintenance requests on rented homes and asset preservation programs. The Service Director is responsible for a number of key metrics including resident satisfaction, cycle times, adherence to budget, associate and vendor performance and asset preservation programs for their assigned Metro Service Area (MSA).
ESSENTIAL FUNCTIONS
Manage quality control program and reporting system
Ensure all assigned rent ready units meet quality control guidelines
Manage response times to residents of team of maintenance technicians staffed across a broad geographic footprint
Perform ongoing training of associates on newly developed process and procedures and implementation of corporate initiatives
Ensure timely completion of all unit turns across the portfolio to minimize downtime and maximize rental revenue
Responsible for cost control and performing unit turns, service orders, and all maintenance related tasks within budget
Comply with the Company’s national procurement policy and program
Manage semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of tenancy
Follow-up on service orders to ensure resident satisfaction with the work completed
Accurate tracking and reporting of all maintenance work
Ensure all properties are compliant with local, state and federal health and safety
HUMAN RESOURCE MANAGEMENT
Supervision of staff, set goals and holds associates and vendors accountable for results
Coordinate activities to maximize the efficiency of all processes
Develop team and is focused on succession plan within group
Ensure that associates all have goals and receive regular feedback on their performance
Ensure that all required training is completed in a timely manner
Ensure that workplace safety standards and practices are upheld at all times
Performance management of personnel including, reviews, corrective action, mentoring, development plans and performance improvement plans
QUALIFICATIONS
High School graduate required
7 years or more years of experience as a regional maintenance supervisor, senior superintendent or production home customer service manager; regional or director level experience preferred
Experience in managing multiple staff members over a geographic region
Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation Systems as they relate to single family residential homes
Mastery of general building codes and rental property health and safety regulations
Excellent oral and written communication Ability to work efficiently and to multi-task
Proven record of working independently and with minor supervision
An effective team player with a positive attitude
Must have a valid Driver’s License in the working state
Ability to work flexible hours which may include some weekends
Bi-lingual a plus
Experience in Excel, Word, Outlook and Yardi Voyager preferred.
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.
Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.
