Teller (Part-Time)

Summary of Position
The Teller receives and pays out money, as well as accurately keeps records of money and negotiable instruments involved in banking transactions. The teller meets the needs of customers by providing quality service.

Essential Duties & Responsibilities:
• Accepts checks for cashing, accepts deposits, verifies cash and endorsements, makes change, issues receipts and pays withdrawals.
• Processes night deposits under dual control.
• Maintains proper cash level in drawers and keeps cash secure.
• Balances drawers at the end of the shift by being consistent with the bank guidelines and procedures, meets goals for outages/transactions based on the balancing guidelines.
• Adheres to regulatory guideline and reporting procedures (including but not limited to Reg.CC and BSA reporting guideline as they apply to the teller function.)
• Maintains confidentiality of customer accounts and keeps cash and computer system secure.
• Issues hold on checks, as necessary.
• Follows all bank policies and procedures. Ensures work station is clean, neat and properly stocked.
• Promotes bank products and services.
• Performs other tasks as requested by the supervisor as they relate to the branch function.

Other duties:

Please note this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies
• Customer /Client focus
• Decision Making
• Technical Capacity
• Stress Management/Composure
• Communication Proficiency
• Thoroughness

SUPERVISION RECEIVED:
• Works under supervision of the branch Teller Supervisor or Service Center Manager

Required Education and Experience
• High school diploma •
Previous cashing handling and customer service

Knowledge, Skills and Abilities:
• Prioritize and make on-the spot decisions regarding customer transactions, weighing customer satisfaction issues with the banks’ exposure to loss or fraud.
• In-depth knowledge of all bank products, procedures and federal regulations relating to the teller function.
• Working knowledge of basic office equipment such as computer key board, fax and copy machine, multi-line telephone
• Ability to work in a fast-paced environment to meet time sensitive deadlines without sacrificing accuracy.
• Strong interpersonal skills.
• Proficient in use of basic computer software.
• Ability to maintain composure, keeping emotions in check, controlling anger avoiding aggressive behavior, even in a very difficult situation.
• Ability to adhere to the banks’ Code of Ethics. •
Ability to work a flexible schedule on a weekly basis which includes opening and closing the branch
and working on Saturday as scheduled.

Work Environment
This position operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, copiers, fax machines and Branch capture equipment. The noise level in the work environment is usually moderate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of this job the employee is required to lift up to ten pounds’ daily
(Example: boxes of coin, branch supplies). •
The employee is regularly required to talk/speak and hear/listen. The employee is
required to stand; walk; bend; stoop; use hands to finger; and reach with hands and arms daily. •
Specific vision abilities required by this job include close, distance and peripheral vision
and the ability to adjust focus.



SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview and reference check; job related tests required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Must be available to work on Saturday and afternoons.