What are the responsibilities and job description for the Customer Success Specialist position at Progressive technology solutions?
Job Description
Job Title: Customer Success Specialist
Duration: 24 months
Work Location: Boise, ID 83714
Description:
SMB Chat:
- Gathers and assesses SMB customers hardware, software and technical needs.
- Generates leads to specific departments based on customers’ needs and segments.
- Identifies related future needs for lead generation, opportunity expansion.
- Identifies customer specific parameters and constraints that impact the solution.
- Investigates and optimizes a solution’s fit to the requirements of the customer.
- Identifies probable competition.
- Solicits inputs from team members as required.
- Anticipates some of the potential challenges for the proposed solution.
- Assists peers in area of expertise as needed.
- Assists SMB customers in placing orders via chat
Additional Information
All your information will be kept confidential according to EEO guidelines.
Manager, Digital Customer Success
Ocean Network Express -
Boise, ID
Enterprise Customer Success Manager APAC
Canonical -
Boise, ID
Technical Service Representative (TSR)
Customer Engineering Services (CES) -cesservice -
Boise, ID