What are the responsibilities and job description for the Show Thru Associate position at Progressive?
Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.
We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.
Our Show Thru Associate is primarily responsible for demonstrating operation of sold units for delivery to their retail owners. You will provide to the Service Department as well as keeping the sales team apprised of work progress. Your passion will be rewarded through an aggressive, uncapped earnings potential, commission driven pay plan.
Essential Job Functions:
- Ensure a thorough, professional demonstration takes place for each new RV owner.
- Assist all new owners as a liaison with each department of the dealership while advising them on additional accessories, equipment, supplies, etc. that would make their experience more enjoyable
- Review and ensure 'owed to customers' forms are filled out and authorized to keep record for future use.
- Ensure all paperwork, keys, owner's manual(s), warranties if applicable, etc. are available to new owners.
- Ensure all relevant dealership personnel are aware of status of delivery process.
- Be knowledgeable of work status of sold units to meet set delivery time.
- Communicate with sales managers and F&I managers of any delays of scheduled deliveries prior to set delivery time.
- Be available to spot deliver when needed
- Perform quality inspection of unit deemed ready for delivery
- Actively follow up with customers that have been delivered to see if any concerns or usage questions, etc.
Essential Job Skills:
- Good communication skills both verbally as well as written.
- Good organization and follow up skills are required.
- The ability to follow department procedures and policies
- Good clerical skills a plus
- Customer relation skills
- Tolerance for change and willingness to adapt to ensure customer success
- Detailed oriented with initiative to provide quality delivery
- Valid Driver's License and acceptable driving record
- Forklift experience/certification preferred or ability to be certified required
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
#ShowThru #Service
