Receptionist

 Job description 

ProHEALTH Dental (Where Oral Health Meets Overall Health) is a leading dental group in the New York Metropolitan Area. We are not like one of the many dental service organizations (DSOs). Instead, we are strategic partners with medical groups and healthcare organizations that understand the importance of oral health and want to add dentistry as an important service offering. Our state-of-the-art dental practices have all specialties under one roof to provide convenience and better continuity of care to patients. ProHEALTH Dental is continuously expanding our team of specialists. If you are beginning your career or are looking for a new opportunity, we would like to discuss your future with us. 

GENERAL SUMMARY 

Works at the 'front line' of dental practices, as the first point of contact over the phone or on arrival. Booking patients, greeting visitors, sorting out appointments and undertaking other non-clinical tasks of an administrative nature as described below. Dental assistants welcome to apply! 

PRINCIPAL DUTIES AND RESPONSIBILITIES 

• Greet patients in a warm and friendly manner.
• Answer telephones pleasantly and professionally, take complete and accurate messages; follow up on messages, inquire and refer callers appropriately; ensure prompt delivery of messages.
• Perform patient reminder calls.
• Collect correct patient payments and understand how to read and calculate the ledger.
• Maintain accurate dental records.
• Works as a team member with staff; Providers, administrative, and patient support teams.
• Schedule appointments for office visits and procedures.
• Perform pre-registration intake for new patients which includes name, address, date of birth, phone numbers, etc. and insurance ID (if applicable) prior to patient arrival at the office to determine eligibility and private co-payments.
• Verify insurance for patient prior to day of appointment and provide explanation of benefits.
• Collect treatment fees as well as discussing future financial arrangements.
• Check the answering machine for messages and respond to messages.
• Maintain patient confidentiality as per HIPAA compliance.
• Receive packages and lab cases.
• Balancing day sheet and credit card machine at the end of each day.
• Call patients to fill in no show and canceled visits (same-day visits).
• Understands basic dental coding and how to treatment plan basic procedures.
• Maintain a clean and friendly reception area.
• Maintain composure and professionalism when exposed to stressful situations.
• Other duties as assigned

EDUCATION AND EXPERIENCE 

• General education degree or high school diploma
• Knowledge of Dentrix and other relevant software applications a must
• Knowledge of general administrative and clerical procedures
• Working knowledge of dental insurance
• Knowledge of dental terminology, procedures, and diagnosis

KEY COMPETENCIES 

•  Communication skills 
•  Information collection and management 
•  Customer service skills 
•  Confidentiality 

ProHEALTH Dental strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.