Practice Administrator

ProHEALTH is one of the largest private multi-specialty medical practices in the Northeast and has been serving the health needs of Long Island and the Greater New York Metropolitan area since 1997. With over 900 providers in 300 locations, our goal is to provide quality health care to ensure that our patients get the right care at the right time.

We’re a dynamic and growing health care organization, offering a wide range of employment opportunities. We are seeking professional and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles.

We offer our employees competitive compensation and benefits, flexibility and opportunity for growth and advancement.

Summary of Position:

Under the general supervision of the Director of Operations, the Practice Administrator is responsible for the day-to-day operation of a large medical practice, independently and with minimum supervision. Leading staff and maximizing patient satisfaction is the Practice Administrator’s primary objective.

Responsibilities:

• Ensures the smooth running of a medical practice on a day-to-day basis and manages a team of managers, supervisors, and support staff.
• Reviews appointment schedule to ensure that appointments are scheduled appropriately.
• Ensures that complete and accurate information is provided to the billing department for timely processing of bills.
• Ensures that messages are relayed to the physicians in a timely manner.
• Ensures phones are answered promptly and in a professional manner.
• Ensures an adequate supply of clinical and office supplies.
• Serves as a liaison between unit and senior administration for the purpose of assessing operational concerns, implementing policies and procedures, maintaining appropriate staffing levels, etc.
• Maintains log of daily patient visit statistics. Maintains patient satisfaction.
• Handles patient complaints. Informs physicians or Director of Operations when problems are not rectified.
• Maintains patient confidentiality.
• Consistently courteous and considerate in person and on the telephone, in interactions with patients and their families and ensures that the front desk staff follow the same rules.
• Listens, acknowledges, and responds to the patients' issues and problems. Demonstrates the desire to help resolve the situation.
• Observes ProHEALTH rules, policies and regulations with regard to the following: attendance and punctuality, courtesy and respect for co- workers, attitude and appearance.
• Displays understanding of all job functions performed by managers, supervisors, and support staff. Proactively assists as needed.
• Perform other job related duties as assigned

Qualifications:

• 3-5 years management experience in the medical field.
• Knowledge of managed care companies and other insurance carriers
• Strong customer service skills.
• Strong computer literacy

ProHEALTH strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.

Req 8099