Customer Care Representative

Job Title: - Call Center Representative

Locations:- We Have openings in Different Locations & it a Virtual Drive

Plano, TX:-6600 Chase Oaks Blvd., Suite 190

St Pete, FL:- 570 Carillon Parkway, 4th Floor St. Petersburg, FL 33716

Cedar Rapids, IA :- 929 Marthas way, Hiawatha, IA. 52233

Little Rock, AR :- 1400 Centerview DR, 2nd Floor

Responsibilities

• Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
• Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
• Thoroughly documents all contacts and conversations; follows up as required.
• Works with other departments to complete customer requests as needed, and minimize escalations.
• Gains proficiency in various administration and automated workflow systems.
• Processes complex and varied service requests.
• Represents Transamerica with professional pride to internal and external customers.
• Consistently meets/exceeds set quality and productivity metrics.
• Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Qualifications

• High School diploma or equivalent.
• Up to 1 year experience with call center or customer service experience/training.
• Fundamental computer knowledge and maneuverability within window applications.
• Basic understanding of Microsoft office suite, specifically Word and Excel.

Job Type: Full-time

Salary: $30,715.64 - $34,853.73 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• 4th Floor St. Petersburg, FL 33716: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center management: 3 years (Preferred)
• Call center: 3 years (Preferred)
• Fundamental computer knowledge: 2 years (Preferred)
• Basic understanding of Microsoft office suite: 2 years (Preferred)

Work Location: One location

Salary : $30,716 - $34,854