Compensation: $65,000-$75,000 depending on experience.
Overview:
Worthmore Clinic, a compassionate non-profit organization dedicated to providing essential dental care services to refugees and immigrants in Aurora, Colorado, is seeking an experienced and dynamic Dental Practice Manager. The ideal candidate will be a professional and compassionate individual with a can-do attitude, exceptional organizational skills, and a strong commitment to patient care. This role involves overseeing the day-to-day administrative and operational aspects of our full-service dental clinic, contributing to the overall success of our mission to enhance the oral health and well-being of our diverse community.
Responsibilities:
Administrative Management:
- Efficiently manage scheduling, appointments, and patient records using dental practice management software.
- Oversee billing, insurance claims, and financial transactions with a keen eye for accuracy and compliance.
- Coordinate the purchase of office supplies and manage inventory in our paperless environment.
- Responsible for dental supply ordering, maintaining inventory, and staying within budget constraints
Operational Leadership:
- Oversee day-to-day operations of the dental clinic, ensuring efficient workflow and high-quality patient care.
- Collaborate with the clinical team to optimize scheduling, resource allocation, and patient flow.
Patient Care Coordination:
- Welcome patients and ensure a positive experience from check-in to check-out.
- Address patient inquiries and concerns promptly and professionally, maintaining patient confidentiality in compliance with HIPAA regulations.
Patient Relations:
- Implement patient-centric initiatives to enhance the overall experience, focusing on cultural sensitivity and inclusivity.
- Address patient concerns and feedback in a timely and empathetic manner.
Staff Supervision and Training:
- Assist in training administrative and support staff. Supervise staff, fostering a positive and inclusive work environment. Encourage teamwork, professional development, problem-solving, and a growth mindset.
- Coordinate staff schedules. Coordinate specialty care schedules.
Financial Management:
- Monitor accounts receivable collections and communicate effectively with the dental team on achieving financial goals.
- Communicate daily with staff and doctors on progress toward daily, weekly, and monthly goals.
- Accomplish office production and profitability goals through revenue growth and expense control.
Compliance and Regulatory Management:
- Ensure compliance with federal, state, and local regulations governing dental practices.
- Stay abreast of changes in regulations and industry standards.
- Maintain accurate and up-to-date documentation and records.
Facility and Equipment Maintenance:
- Coordinate maintenance and repairs for dental equipment and office facilities.
- Maintain infection control protocols and adhere to OSHA standards to ensure a clean, safe, and comfortable environment for patients and staff.
Communication and Relationship Management:
- Serve as the primary point of contact for patients, staff, and vendors, effectively communicating needs and/or concerns to the Clinical Program Director.
- Act as the liaison between the support team, patients, and practice staff, building and maintaining positive relationships with the community.
Technology Integration:
- Evaluate and implement new technologies to improve clinic efficiency and patient care.
- Ensure the electronic health record (EHR) system is utilized effectively for documentation and reporting.
Qualifications:
- Bachelor's degree in healthcare administration, business administration, or a related field.
- 3 years of prior experience in dental office management, preferably in a non-profit or community health setting.
- Proficiency in dental practice management software (Eaglesoft a plus) and Microsoft Office Suite.
- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
- Knowledge of dental terminology, procedures, and insurance billing practices.
- Knowledge of dental clinic operations, regulatory requirements, and best practices.
- Commitment to maintaining patient confidentiality and compliance with regulatory requirements.
- Extensive knowledge of dental revenue cycles and insurance carriers (PPOs, Medicaid, and discount plans).
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Strong leadership, communication, and interpersonal skills.
- Ability to work collaboratively in a diverse and multicultural environment.
- Proficiency in relevant software applications, including EHR systems.
Qualities and Attributes:
The ideal candidate should possess a range of qualities, including being a self-starter, task-oriented, engaging, articulate, and accountable. Additionally, they should have a high attention to detail, excellent team communication and follow-through, and a passion for building relationships. The candidate should embody a positive outlook on life and align with our clinic's culture of inspiration and upliftment.
Our office values a culture of positivity, innovation, and teamwork. We seek individuals who are skilled in their roles, demonstrate problem-solving abilities, and have a growth mindset, and are ready to be inspired and uplifted as part of our dedicated team.
If you are passionate about making a meaningful impact on the oral health of refugees and immigrants, we invite you to submit your resume and a cover letter detailing your relevant experience and commitment to our mission.
Worthmore Clinic is an equal-opportunity employer committed to diversity and inclusion. We encourage individuals from all backgrounds to apply.
Work Environment:
Standard office environment, combined with community-based activities.
Work Schedule: Monday - Thursday 8:30 am - 6:30 pm, some early mornings and some Fridays based on specialty care scheduling
Compensation: $65,000-$75,000 depending on experience.
Benefits: Health Insurance premium reimbursement, Dental, 401K, Wellness program,
Paid-time off, sick days and holidays.
Please send your resume and cover letter with references to: carolyn@projectworthmore.org
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Ability to Relocate:
- Aurora, CO 80010: Relocate before starting work (Required)
Work Location: In person