Network Enablement

Why project44?  

Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world.  We’re changing the way the world ships, and we’re looking for you to help us get there!   

Responsibilities:

• Stay aligned with releases and updates to write network and carrier documentation for users, developers, and internal teams.
• Manage and maintain updates and revisions to documentation aligned with product releases and updates.
• Collaborate with subject matter experts and key stakeholders to understand the self-service knowledge and documentation needs of our customers.
• Measure and evaluate content effectiveness to optimize the customer education experience
• Conduct audits to ensure our Knowledge Base and help videos are accurate and up-to-date.
• Collaborate with Marketing around releases to ensure messaging and content is aligned to feature delivery.
• Involved with the administration of our related technology stack

Qualifications:

• Strong experience in technical, content and/or instructional writing
• 1-2 years of building product feature content for SaaS companies
• Proven track record of designing and executing successful content programs
• Examples of how you've developed programs that influence change in customer behavior
• Provide samples of technical documentation including KB articles and whitepapers
• Able to write in explanatory and procedural styles for multiple audiences
• Prior experience writing about public APIs and SDKs is highly desired
• Self-starter who takes initiative and thrives in a fast-paced changing environment
• Knowledge of the Logistics space is a plus
• Excellent client-facing, English and Portuguese or Spanish written and verbal skills

Diversity & Inclusion

We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

More about project44 

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.