Field Service Manager

Rugged, cost competitive, and easy-to-use, Matrix packaging systems include vertical form fill seal equipment for all types of flexible packaging, as well as INVPack stickpack and sachet machines and Pacraft (formerly Toyo Jidoki) pre-made pouch machines. As part of the ProMach Flexibles business line, Matrix helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit http://www.ProMachBuilt.com and for more information on ProMach Careers, visit http://www.ProMachCareers.com.

JOB DESCRIPTION

This position contributes to the company’s success by coordinating Field Service activities and continuously working towards exceeding our customer’s service expectations.

· Monitor workload schedule and staffing requirements. Schedule field service support accordingly.

· Assign technical phone support requests to appropriate resource (technician, engineering, sales).

· As needed, provide technical phone support on all Matrix and distributed product lines.

· When required, provide technical documentation to Service Technicians prior to dispatching.

· Provide field service quotes to customers and Matrix Sales.

· Enter field service jobs into ERP system to ensure proper invoicing of customers.

· Advise Field Service Technicians daily and provide opportunity for continuous training to technicians to increase their level of knowledge and expertise on all Matrix products and distributed lines.

· Assist Aftermarket leadership in completion of performance reviews, coaching, discipline, etc.

· Report daily to Aftermarket leadership on field service work in progress.

· Review service reports for required follow-up and engineering updates.

· Follow all service processes and contribute ideas for continuous improvement.

· Complete other tasks as assigned by supervisor.

· Some travel is required.

REQUIREMENTS

· 3-5 years industrial machinery service experience: Matrix, Pacraft (Toyo Jidoki), INV, preferred.

· Excellent technical skills (mechanical and electrical) and capability to successfully advise on complex service-related concerns. When outside help is required, follow up and remain involved during the process.

· Proficient Windows-based knowledge, MS Office Suite, ERP software, CRM software, preferred.

· Respond quickly to change, work effectively under deadlines, and ability to multi-task.

· Team player with good written and verbal communication skills. Ability to interface effectively with customers and all internal departments.

· Education: 2 Year Technical Degree preferred.

· Previous supervisory experience preferred.

BENEFITS

Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits – you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Saukville, WI 53080: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Windows: 1 year (Required)
• Supervising experience: 1 year (Preferred)
• Industrial equipment: 3 years (Required)

Work Location: One location