Manager, Technical Services (IS)
Job Posting for Manager, Technical Services (IS) at Prominence Health
Responsibilities:
EEO Statement
Notice
Job Summary: The IT Technical Services Manager at Prominence Health plays a crucial role in planning, organizing, and directing IT technical support services for staff and regional offices. Supervising Support Technicians and collaborating with corporate UHS information technology resources, this position ensures the timely tracking and completion of incidents and work requests as well as manages the IT assets. The role involves researching, designing, testing, and implementing computer-based information systems to meet information security and business application needs, along with system uptime availability requirements. The manager actively participates in developing and implementing IT policies and procedures to ensure compliance, working in coordination with company leadership and corporate IT resources. Additionally, the IT Technical Services Manager evaluates the existing technology environment, recommends improvements, and contributes to performance improvement and continuous quality improvement activities. Key systems supported include Networking, Desktop systems, Office 365, SharePoint, Software licensing, Brivo Badging system, Facilities Data Closets, and Telecommunications.
Qualifications:
Qualifications and Requirements:
- Bachelor’s Degree required, preferably in Computer Science, Information Systems, or related field.
- 10 years of increasingly responsible technical experience with at least 5 years in managing staff and IT related projects/Technical Support Services required.
- ITIL (IT Infrastructure Library) Foundations, Service Desk, and/or Service Operations certification or experience required.
- CCENT, CCNA, CISSP, SSCP, or equivalent Information Technology/Security certification required.
- Experience establishing and/or operating an IT Asset Management function.
- Communicates effectively in English, both verbally and in writing.
- Ability to be verbally fluent and persuasive in presenting recommendations, and tactful in identifying existing managerial problem areas.
- Strong computer equipment/application skills including computer-based information security systems.
- Ability to recognize, analyze and resolve complex hardware, software, system, and network problems.
- Strong IT project management skills, including determining technical requirements from non-technical customers.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.
Salary: Starting from $102,586.21 to $153,879.32 a year
Salary.com Estimation for Manager, Technical Services (IS) in Reno, NV
$130,195 to $175,797
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