Catering Operations Supervisor - Wake Forest University

Description

Proof of the Pudding is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary concepts from scratch. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, & more.

We are seeking a Catering Operations Supervisor to help oversee the premium food service operations at Wake Forest University located in Winston Salem, NC. This position will be responsible for supervising day-to-day planning and event day execution of the premium hospitality areas. The ideal candidate has experience in large-scale food service operations and is a hands-on leader.

RESPONSIBILITIES:

• Work with account executives, culinary, and management teams to fully understand event details including game-day menus, event set up, equipment needs, and event execution timeline.
• Prepare organizational documents – distribution sheets for specialty equipment, linen, buffet equipment, dry product, beverage, menu signage, etc.
• Assist with inventory and organization of storage areas and oversee checking in and putting away food orders.
• Stocking premium areas throughout the event venues with equipment and food & beverage products according to pull-sheets or direction from the Premium General Manager.
• Support premium suites staff – suite captains, servers, bartenders, pantry attendants, and more.
• Assist distributing food, running product, handling last minute additional, and any operational tasks prior to and on event days.
• Assist with post event clean up, organization, re-stocks, and inventory to ensure total preparation for the next event.
• Attendance at all games & events as scheduled.

Performs other related duties as needed.

Qualifications

Required Qualifications:

• 2 years of high volume hospitality and/or Stadium Food & Beverage experience needed
• Must be a team player, well organized, and have strong computer/Microsoft Office skills
• Excellent listening and communication skills
• Renowned time management skills
• Strong Customer Service skills with the desire to go above and beyond a client’s needs
• Knowledge of Catering Operations
• The ability to work alone and as a team

CORE VALUE AND COMPETENCY REQUIREMENTS

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships.  Possess the expertise and skill levels required of the job and perform with quality.
• Dedication - Dependable, reliable and follows through on projects from inception to completion.  Willing to put in as much time as necessary to complete tasks.  Demonstrate a win-win attitude: “see it, own it, solve it.”
• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct. 
• Safety & Security - Observe safety and security standards.  Use equipment and materials properly.  Comply with safety standards and personal protective equipment requirements.  Report potential unsafe conditions or practices to appropriate person immediately.  Promote restaurant safety, cleanliness and security compliance at all times.
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. 
• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency.  Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
• Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations.  Perform well under tight time schedules and pressures to change direction quickly.
• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.   

Work Environment 

This position will work out of athletic venues within Wake Forest University. The work environment for this position ranges daily, but will often consist of traveling throughout indoor venues, outdoor locations, and temporary structures as business demands.

Physical Requirements

• Prolonged periods of standing, moving through an event space, and traveling from venue to venue
• Bending, lifting, scooping, and carrying miscellaneous equipment and food items.
• Ability to perform physical tasks; such as but not limited to, lifting approx. 40 lbs.

Compensation & Benefits

• This is considered a full-time hourly role with a starting range of $22-$28/hour depending on experience.
• Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D at no cost to you
• Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.