Customer Service Representative (CSR)

Looking for a dynamic, Licensed Customer Service Representative (CSR) to join our team!

We are looking for a dynamic, motivated, and committed individual to join our team! Our Customer Service Representative is responsible for taking care of our customers directly. The CSR will act as a liaison to provide office support, product/service information and resolve any emerging problems that our clients might face with accuracy, understanding and efficiency.

Job Duties:

• Provide service for existing insurance agency customers
• Quote, sell and bind new policies for potential
• Taking customer payments
• Properly document and update all customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Mail and document management
• Other duties as requested

The ideal candidate will have:

• Valid property and casualty license in the State of New Jersey
• Be proficient in the rules and regulations related to personal lines and commercial lines insurance
• Ability to handle high volume phones and email requests
• Bi-lingual, fluent in both English and Spanish
• Excellent servicing and relationship management skills
• Demonstrate excellent communication skills, speak articulately and persuasively
• Administrative duties including; mail, data entry, office supplies, customer interaction
• Must be a team player and dependable
• Database/CRM experience preferred
• Computer skills are necessary i.e. word & excel
• M-F from 9:00 am - 5 pm
• Possess strong drive, ambition and goal orientation

Up to $10,000 in annual performance incentives in addition to salary and benefits.

If you would like to be career-oriented professional and are currently looking for an opportunity for growth in an explosive industry we are the agency for you.

Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: From $43,224.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Property and Casualty License (Required)

Work Location: In person