Field Service Manager - Columbus Area

**Job description:

**Field Service Manager - serves as the primary contact for Property Worx's maintenance production team. Building and sustaining long-term relationships, focusing on both employee retention and ancillary sales, while providing oversight for field operations. The Field Service Manager - supervises the production crews and also directly manages the field operations for their book of business.

**What you'll do:

• Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met.
• Lead and facilitate or assist in the resolution of customer problems or concerns.
• Proactively present site enhancement ideas to existing customers.
• Identify and pursue opportunities to sell ancillary services.
• Ensure a safe environment for employees, customers and the general public.
• Generate referrals from existing client base and communicate to Business Developer.
• Works hand in hand with account managers on a daily basis to achieve customer satisfaction.
• Supervise the production crews in conduct of field operations.
• Communicate regularly with the production crews to ensure client needs and expectations are consistently met or exceeded.
• Manage service delivery to specified scope of work.
• Ensure branch financial goals met by maintaining acceptable gross margins for both base contract work and ancillary services.
• Assists in all company snow operations.
• Coordinate consistent and timely site visits with production crews.
• Participate in management meetings and assist in overall leadership of field crews.
• Coordinate with administrative staff to ensure branch databases consistently updated with current client information.
• Ensure all sites are upheld to client/contract expectations.  Works as needed to assist crews to accomplish this goal.
• Other tasks and duties as assigned by General Manager.

**Skills we're seeking:

• 1 year of supervisory experience in the landscape or service industry.
• 5 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace.
• Ability to coach and develop teams.
• Must be able to travel within assigned area(s).
• 2- or 4-year degree in a business-related field or equivalent experience in a service industry a plus.

**Job Type: Full-time

**Salary: Up to $60,000.00 per year

**Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Referral program

**Schedule:

• 8–10-hour shift
• Monday to Friday
• Weekends
• On call

**Supplemental pay types:

• Bonus pay
• Commission pay

**Company's website:

www.propertyworxohio.com

Salary : $60,000 - $0