Fraud Investigator/Analyst

Be a part of the Prosegur team!
At Prosegur we make our world safer by taking care of people and businesses while remaining at the forefront of innovation.
We are a talented team who works tirelessly to provide the best security services and protect what our clients value most.
We are passionate about the work we do and the people we employ.
Each day we are motivated by three key drivers that shape how we achieve our goals:

• We care about each other
• We think positively
• We are unstoppable

This means we offer competitive wages, excellent benefits, and great opportunities for career advancement. Join our team-we work hard, have fun, and win!
We are hiring an energetic, dynamic, and dedicated Fraud Investigator/Analyst to help protect asset control in order to protect the business.

Job Functions:

• Responsible for reconciling, reviewing, and processing high volumes of identified risk transactions.
• Will be the key interface/contact with third party vendor supporting program/platform
• Will assist in determining the degree of operational risk and/or fraudulent conduct when reviewing returned items.
• Will research accounts and assess the risk level of identified transactions.
• When necessary, will contact accounting and assist in making recommendations or decisions within guidelines/procedures for exposure to potential loss situations.
• Will limit potential loss exposure by placing holds on suspicious transactions
• Create daily/weekly summary reports
• Analyze data and provide key metrics to relevant stakeholder.
• Escalate confirmed fraud activity to appropriate business partners and senior management
• Seek to detect fraud trends, make recommendations to management, and implement preventive measures
• Must develop a keen understanding of SAP ECC, SAP BW, Cybersource, Verifi (Cybersource’s chargeback resolution portal), Paymentech Portal/Reporting
• This position operationally reports to the Investigation and Supply Chain lead.
• May be assigned other security related tasks, as assigned by investigations lead or corporate security director.

Knowledge, Experience, and Qualifications

• Proficient with MS Office Suite, Outlook & Internet Applications
• Time management skills and self-motivated
• Keen attention to detail resulting in high quality products
• Ability to work under pressure
• Evaluate cases for patterns and trends, determining failures in policies, procedures, and internal controls, recommending changes for risk mitigation
• Where appropriate prepare written reports to various levels or management concerning investigation and recoveries
• Team player with a commitment to meeting deadlines
• Excellent written and verbal communication skills, with the ability to effectively communicate to internal and external stakeholders
• Ability to tolerate somewhat high volume and repetitious tasks
• A perpetual learner, open to obtaining more education and certifications in the security/investigations field.
• Ability to maintain strict confidentiality and communicate in a professional manner
• Ability to safeguard and communicate sensitive information
• Ability to learn about POS systems analysis, exception reporting, anti-fraud systems and payment fraud prevention systems is desired, but not required
• Bachelor’s degree in Finance or related field; or combined education and Military or Law Enforcement experience.
• Strong desire to seek a career in Investigations, Auditing, or Fraud Analysis

CA PPO 120931