What are the responsibilities and job description for the Infrastructure Design Technician position at Protingent?
Job Description
Position Title: Infrastructure Design Technician
Position Description: Protingent Staffing has an exciting contract Infrastructure Design Technician opportunity with our client in Charlotte, NC.
Job Responsibilities:
Benefits Package: Protingent offers competitive salaries, 2 insurance plans (100% paid for employee only - HDHP plan, and a buy-up POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.
Position Title: Infrastructure Design Technician
Position Description: Protingent Staffing has an exciting contract Infrastructure Design Technician opportunity with our client in Charlotte, NC.
Job Responsibilities:
- Internal network order fulfillment and designing circuit paths within the network.
- Accountable for producing an accurate design layout record that demonstrates an understanding of the network, and documentation to support network failures and maintenance activity.
- Designs/Redesigns Layer 1 circuit layout records in TIRKS database to accurately reflect the network build including DWDM, SONET, TDM, Ethernet and IP across the Network.
- Resolve any inventory discrepancies in accordance with the EIRG/FIRG database and job aides.
- Collaborate with Planning and Engineering to build and provision equipment and infrastructure circuits that support our customer need.
- Understand the fiber cable configurations in relations to above solutions.
- Maintain and Support Network Infrastructure records in all applicable applications.
- Demonstrate ability to efficiently and accurately design and process internal network orders.
- Process orders according to SLAs. On time performance and quality standards.
- Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence.
- Knowledgeable and proficient in complex provisioning requirements, technologies, and delivery.
- Working knowledge of equipment elements and solutions across switched and special access, Optical Ethernet solutions, local loop and long-haul transport in the telephony network, Access and provision DACS cross connects.
- Provide technical support to internal and external customers for engineering, installation and testing as required for the successful completion of all network orders.
- Perform project-based duties based on organizational grown demands.
- Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Lucent.
- Knowledge of telecommunications inventory systems such as TIRKS, OMNIvue, WMS, WFMT, BOSS
- Knowledge of inside plant fiber optic structured wiring design, construction, and operations.
- Able to demonstrate teamwork, and strong problem-solving and analytical skills
- Self-Motivated and works independently to achieve KPI expectations.
- Able to follow established procedures to fulfill order requirements accurately and efficiently.
- Exhibit continual learning and development by improving job skills through on-the-job training and all available learning pathways
- Robust technical understanding of voice, data, ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules
- Expert understanding of design, including both on net and offnet routing requirements
- Ability to work in multiple design systems both legacy and next generation
- Ability to quickly evaluate challenges and make recommendation for remediation
- Attention to detail to ensure entrance and exit criteria met in accordance with the Customer expectation
- Previous experience designing infrastructure circuits in a telecommunications network
- Contract Position
- Locations: Location: Charlotte, NC (Fully Remote okay)
- Pay Range: $37-$42/hr
- ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C.
- 1324b(a) (1), (3) is required.
Benefits Package: Protingent offers competitive salaries, 2 insurance plans (100% paid for employee only - HDHP plan, and a buy-up POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.
Salary : $37 - $42
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