Digital Product Manager

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire designers, engineers, developers, and creative thinkers who tackle their roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what they do. It's our people who fuel our creativity and make our culture feel like home.

This is a hybrid role with flexible onsite days in Maple Plain, MN. You must be located in MN.

This digital product manager position is responsible for identifying customer needs and driving the vision, execution, and business objectives of the Protolabs quoting and manufacturing analysis platform. This position tracks overall market and competitive dynamics, acts as intermediary between business requirements and software engineering, and advocates for the product internally to turn product vision into reality. This position focuses on the customer satisfaction and commercial success of our digital quoting platform across all our global manufacturing capabilities, providing our customers with the fastest and most comprehensive manufacturing service in the world.

You will:

• Assist the Global Product Director of eCommerce in leading Protolabs' efforts to aggressively grow our customer base, increase engineer engagement and deliver an unprecedented customer experience.
• Monitor, analyze, and report user behavior and performance metrics.
• Communicate with customers to get feedback on our digital product and how they're using it. Use this information to anticipate what our customers will need.
• Facilitate voice of customer and other research relative to customer use cases and personas - discovering unmet and unrealized needs.
• Run A/B experiments to drive data-driven decisions about product direction and features to grow our business.
• Coordinate user acceptance testing, compile participant feedback, and report out to the software development teams.
• Communicate the value of the offering in customer centric terms to cause customer to choose Protolabs offerings based on value delivered.
• Communicate new capabilities, features, and user experiences to our marketing, sales, and customer service teams.
• Collaborate with cross-functional team members to optimize the end-to-end customer experience, processes, and business metrics.
• Serve in the product owner role on small to medium-scale initiatives.
• Support development of product roadmaps with strong market orientation across all segments.

What it takes:

• Bachelor's Degree or equivalent education and experience
• 6 years of relevant experience
• Ability to conduct complex, important work under minimal supervision and with wide latitude for independent judgment
• Ability to simplify and solve very complex problems and jump between strategic and extremely detailed levels on a daily basis
• Excellent communication skills with both business and technical team members
• Customer delight minded and ability to focus on product initiatives that accelerate growth
• Results-driven and ability to collaborate with customers, product management, marketing, sales, customer service, and engineering to identify and build new capabilities
• Data-driven skills and ability to navigate data and analytics to gain insights and ideas
• Curiosity that inspires experiments, tests, tweaks, and courage to try things that may fail quickly or unlock growth opportunities
• Excellent organization skills with a keen eye for detail

Customer Focus - Is dedicated to meeting the expectations and requirements of target customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind.

Business Acumen - Knows how business works; knows the competition; is aware of how strategies and tactics work in the marketplace; understands value communication complexities within online buying decisions.

Strategic Agility - Sees ahead clearly, can anticipate future consequences.

Results-Oriented - "Driver", possesses the ability to take actions and implement effective solutions in a timely manner.

Product Focus - Identifies target customers and their underserved needs, drives to understand, and articulate the problem space and solution value proposition.

Analytical Thinking and Decision-Making - A "conceptualizer", can integrate market trends/ issues into roadmaps and business strategies. Decisive and logical in recommending/ driving to best course of action. Excellent planning, execution, and project-management skills.

Teamwork and Interpersonal Skills - A team player and builder, receptive to ideas from others, works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.

What you will get:

• Flexibility to work remote or in the office (wherever you work best!)
• We offer a competitive salary and annual bonus opportunity
• In addition, we offer amazing benefits including but not limited to:
  • Health Insurance: Traditional OR High Deductible plan
  • Flexible Spending Accounts
  • Health Savings Account (including employer contributions)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid caregiver leave
• You will receive PTO, Holiday Pay, and Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a 15% discounted rate
• Matching grants through Protolabs foundation
• And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.