What are the responsibilities and job description for the Desktop Support position at Protolabs External?
Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels you are valued in the workplace. Do you not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing. We hire designers, engineers, developers, and creative thinkers who tackle their roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what they do. It’s our people who fuel our creativity and make our culture feel like home.
Join our team as a Desktop Support!
This is an onsite role in Rosemount, MN.
The Desktop Support position is responsible for providing support to end users for computer, application, system, device, and access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems.
You will:
- Perform hardware build outs, deployments, troubleshooting, maintenance, and inventory management
- Provide second tier remote support onsite troubleshooting for all US locations based on region from office to production support
- Handle both office and production support
- Maintain/update process documentation pertaining to group
- Handle second tier level tickets, either resolves or knows how/where to escalate to
- Provide on call after business hours support as part of a rotating schedule
- Partner with other team members on larger projects
- Participate in cross training, to assist with service desk, so able to assist if needed
- Other duties as assigned
You have:
- 2-4 years of related experience
- Experience using the following:
- Image deployments system
- Active Directory
- Exchange
- Windows OS
- Ticketing systems
- VDI
- Networking
- VOIP (Cisco phone system)
- Strong communication skills
- Good customer service skills
- Team player, works well with department teams and external departments
- Advanced technical knowledge troubleshooting skills
- Detail oriented, able to follow direction and process
- Strong willingness to learn
- Ability to prioritize and stay organized with a LOT going on
You also have:
- Associate’s Degree or equivalent
What you will get:
- Competitive hourly rate
- Annual bonus opportunity
- Benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- PTO starting at 15 days/year
- Holiday Pay
- Volunteer Hours
- 401k with company match, immediately vested
- Employee Stock Purchase Program
- Matching grants through Protolabs Foundation
- And More!
Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.
Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer