Clinical Services Coordinator I

Have you considered working for a financially stable, independent non-profit? Are you interested in being part of a team that feels like the family you choose? Would you like your work to be meaningful in such a way that you get to see the good that you are doing? If so, you should check us out! The clinical half of our team has grown so fast we need our other half, our invaluable administrative team, to grow along with us. Is this the place for you?

PROVAIL has an exciting opportunity for a Clinical Services Coordinator I to join our team! In this role you will be responsible for performing scheduling, the client intake processes, and providing support to both our clients and staff.  As a member of our Mobility and Communication team, you will be helping to support our outpatient speech, occupational, & assistive technology clinical services, school services, as well as other mission-based services through this administrative work. Our goal is to provide individualized communication systems and wheelchairs to our clients to help them fulfill their life choices.

This is a full-time (average of 32 hours per week) in-person position based in our Headquarters Office in Seattle office, with some limited work-from-home opportunities.

About Us

PROVAIL was founded in 1942 by parents of children with cerebral palsy. They created some of the first community services for individuals with cerebral palsy and other severe disabilities in the area. Our mission is to support people with disabilities to fulfill their life choices. We help people decide how they want to live their lives in the community and then provide the support services they need to act on those choices. We are one of the state’s largest private, multi-service agencies dedicated to meeting the needs of children and adults with all types of disabilities.

What we offer:

• Competitive pay, $21.50 - $23 per hour, DOE
• Comprehensive medical, dental, and vision insurance with highly subsidized employer contribution for the employee. Dependent coverage for qualified family members is available.
• Employer-Funded Health Reimbursement Account (HRA) when enrolled in a medical plan.
• Flexible Spending Accounts (FSA) - Health Care and Dependent Care
• Employee Assistance Program
• 83 hours paid vacation plus incremental increases based on years of service
• Twelve paid personal holidays
• 403(b) retirement plan
• Referral bonus program
• Monthly cell phone stipend and mileage reimbursement
• Paid training and professional development opportunities

What you’ll do:

• Performs intake process & client/applicant information maintenance for M&C, including but not limited to:
• Applicant, Intake, and Waitlist list management
• Initial outreach
• Evaluation scheduling
• Working with the clinical team to ensure ongoing scheduling of clients, including but not limited to:

• • Rescheduling appointments
  • Cancellations/Late/No Show
  • Scheduling changes as needed
• Maintains records for M&C clinicians and clients in compliance with applicable laws and regulations.
• Manages communications to the appropriate party(s) as needed.
• Actively participates as a full member of the M&C team.
• Performing front desk operations with exceptional customer service
• Other duties as assigned.

What you’ll bring:

• High school or equivalent.
• Some experience in the healthcare field or commensurate experience is preferred.
• Some experience with scheduling, e.g. Google Calendar, or other electronic scheduling systems for multiple clinicians/individuals preferred.
• Some experience with the medical front office and HIPAA is preferred.
• Keen ability to organize and maintain data within an outpatient healthcare setting.
• Demonstrated ability to time manage and prioritize tasks on a daily, weekly, and monthly basis.

COVID-19 VACCINATION POLICY

Proof of COVID-19 vaccination is required or an approved accommodation request before starting work.

PROVAIL is committed to diversity & inclusion and continually working to build an organizational culture and climate in which every voice is valued, staff has a sense of belonging and connection with one another and to the organization, and staff feels empowered to do their best work. We specifically encourage people of color, individuals who identify as LGBTQ and individuals with disabilities to apply for this position.

PROVAIL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Similar job titles: Medical Receptionist, Patient Scheduler, Clinic Receptionist, Patient Appointment Scheduler, Patient Intake Clerk, Clinic Scheduler, Medical Office Specialist.