Tier 3 Engineer

Description

The Tier III Project Team Engineer is responsible for taking solutions concept to client delivery, including server, cloud, networking and security appliance installation and support. This is an expert level engineer for Managed IT Services. The Tier III Project Team Engineer has an expert understanding of the hardware, software and systems that are recommended by our team of solutions architects. Responsibilities will range from installation, configuration and support of projects which could include complete network infrastructure rebuilds, cloud technology, backup solutions and server infrastructure. 

Responsibilities

• The Tier III Project Team Engineer takes the proposed scope of work and delivers that solution to the client
• Works closely with project managers, solutions architects and team leads to ensure all deliverables are understood and delivery met in a professional and timely manner
• Understand all Proven IT recommended technology solutions, including standardizing network, security, hardware and cloud based systems
• Provide server infrastructure: network builds (switching and firewall), set up of DNS, DHCP, domain hosting, and visualization software (Hyper V and VM Ware) and AWS
• Implement office 365 migrations
• Set up wireless access points
• Documentation of all projects in a knowledge center for customer calls in Connectwise Manage
• Systems Architect uses advanced level logic and knowledge to solve complex system and network problems 
• Willing to gain certification on Proven IT products; software and hardware systems
• Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and possibly vendors
• Resolve help desk tickets when not on projects
• Help on site and deep dives during onboardings
• Weekend and after hours (outside of business hours) work for project implementations
• Focus on delivering great customer experiences through projects and client interactions
• Additional duties as assigned

Requirements

• Bachelor's degree in Computer Science or combination of related experience and certifications
• 7 plus years of experience working in the IT Tier II or Tier III field preferred
• Strong knowledge of customer service
• MCSE and CCNA certifications 
• Ability to work in a physical office
• Ability to travel to client sites
• Knowledge of back up technology and cloud technology
• Advanced understanding of networking and security appliances (Cisco, Meraki, Sophos, Ruckus)
• Strong understanding of server infrastructure
• Hyper V and VM Ware knowledge 
• Experience implementing migrations
• Microsoft licensing experience a plus
• Must possess advanced level analytical, communication and technology skills
• Documentation of client work for invoicing and communication to team in IT Glue
• Must maintain confidentiality of information, and be very dependable due to the timeline
• Must be a self-motivated individual with a willingness to work well with others on a regular basis  
• Travel up to 10%
• Ability to climb stairs and ladder
• Must be able to work in confined spaces such as but not limited to server closets, under desks, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stop, kneel, or crouch. The employee must be able to lift up to 50 pounds regularly. The employee uses computer and telephone equipment. The employee must be able to sit for long periods of time.