Buffalo Wild Wings Assistant General Manager (AGM)

Full job description

POSITION PURPOSE

The Assistant General Manager is responsible for executing operational processes and procedures for an assigned Sports Bar. This individual will be a role model in the organization by exhibiting behaviors to achieve expected results in the right way, while consistently demonstrating company core values and serving as the liaison between support departments and the restaurant management teams.

RESPONSIBILITIES

• Effectively communicates business planning and strategies into execution and accountability of food, labor and controllable goals and priorities
• Develops a high caliber team through effective recruiting, hiring and internal training and development
• Works essential dayparts each week with restaurant teams to identify areas of opportunities and systems execution
• Drives sales through restaurant support and by coaching teams to provide outstanding guest service, product quality, friendliness, cleanliness, order accuracy and speed of service
• Connects with restaurants leadership as needed with frequency to discuss daily business status
• Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
• Leads by example, maintaining an excellent working knowledge, business acumen and a high proficiency in all aspects of restaurant operations and reporting platforms
• Maintains a culture of diversity and inclusion while personifying company core values
• Ensures restaurant is 100% staffed at all levels with guest focused team members
• Responsible for all zone rollouts/activations and introductions of new products, tools and services
• Supports all restaurant training initiatives and ensures proper execution of training programs for future growth and succession planning
• Ensures profitability of restaurants by reviewing weekly, period and quarterly financials. Monitors Key Performance Indicators (KPIs) to maintain controls and performance metrics
• Confirms all marketing plans, commercial strategies, customer purchasing channels and POP displays are active and current
• Approves all community connection and fundraising activities as proposed by assistant managers
• Performs restaurant audits to ensure policies, procedures, brand standards and reputation are followed
• Ensures proper care/maintenance of restaurant equipment and facilities while in partnership with approved service providers
• Develops sales forecasts and weekly labor schedules for the restaurant, in line with labor standards
• Resolves team members' and managers' complaints or concerns
• Performs monthly inventory audits, ensuring that correct inventory levels are upheld
• Conducts monthly business reviews around annual sales and budget forecasts, restaurant performance metrics and staffing levels
• Reviews individual performance with each manager and Shift Manager bi-annually and recommend salary adjustments annually as necessary
• Counsels, disciplines and terminates employees as needed. Supports Assistant Managers in the counseling, discipline and termination of team members and shift managers as needed
• Ensures compliance with all local, state and federal laws
• Stays current on all federal, state, local and company required training and certifications
• Other duties as assigned KNOWLEDGE/SKILLS
• General knowledge of labor laws, health codes, safe food handling and sanitation, safety and security systems and procedures and computer operations
• Excellent influential, collaborative and relationship building skills
• Superior guest service and hospitality skills
• Self-motivated and a passion for teaching others
• Ability to read and comprehend written materials, and perform basic to intermediate mathematical computations
• Successful management of multiple priorities with attention to detail and organization in a fast-paced work environment
• Works autonomously and cross-functionally with integrity
• Exemplary interpersonal skills Required
• Minimum 21 years of age
• High school diploma or equivalent
• 5 years' experience with any combination of restaurant operations experience and education
• Certified in any state, county or local food handling requirements Preferred
• Coursework in restaurant management
• Leadership experience within a corporate structure'

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Bar
• Casual dining restaurant
• Fine dining restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person