What are the responsibilities and job description for the Window & Door Installer position at ProVia?
Window & Door Installer-Warranty Claims
Don’t just earn a living! Experience the pride of joining a growing company with a reputation for quality and craftsmanship. We strive to ensure that our employees are valued, respected, and appreciated – because they are! Join the team at ProVia, and earn not only a paycheck, but recognition/praise for a job well done. We welcome candidates whose values align with ours – honesty, integrity, teamwork, and ambition. Apply today!
Reports To: Director of Warranty Service
Hours: Monday-Friday, 8:00AM-4:30PM
Pay: Salary
Summary
The individual will primarily support ProVia Sales and Customer with resolution of product warranty issues. The service area will be primarily Eastern New York, Southern New Hampshire, Massachusetts, Connecticut, and Rhode Island with daily travel and with the possibility of occasional overnight travel. Candidates are provided with a company vehicle fully stocked with tools. Candidate must uphold and represent ProVia’ s Purpose, Vision, Mission, and Values.
Note: this is a remote role and is open to individuals who reside within or near the service area.
Company Benefits
- Company vehicle fully stocked with tools
- Paid Time Off and Holiday pay starts on DAY ONE
- Medical, Dental, Vision Insurance, 401K with company match
- Discount on company products
Essential Duties and Responsibilities
Essential Duties and Responsibilities include but are not limited to following:
- Receive Warranty Service Requests with directives for service and/or services.
- Schedule service dates and times in their service region in an efficient manner travel and time wise.
- Load product needed for services according to reorder numbers and needs stated on service order. Calculate travel time according to scheduled appointments arriving promptly and if there are unforeseen changes communicate promptly with affected homeowners.
- Set up and operate hand and power work tools as needed on the service job site.
- Disassemble product as needed and make diagnosis of what needs to be done to bring product to manufacturer's standards.
- Install door units, windows, glass, and various parts as needed to bring product to the standard of all parties involved within reason.
- Make suggestions to the Director of Warranty Service on product improvement and repeat product problems that may occur.
- Maintain service truck tools and equipment as needed. Schedule service truck for regular maintenance at approved garage. Keep the inside and outside of service truck clean and orderly in appearance.
- Modify and prep the service van with shelving, new tools etc. as needed.
Qualifications
The position requires a self-motivated, team-oriented, detailed individual with excellent communication, organizational, computer and carpentry skill sets.
- Convey easily and quickly, speak clearly, listen attentively, and seek clarification; respond well to questions: maintain professional skills in all situations.
- Plan and prioritize work schedule; efficient time management; meets commitments prompt responses.
- Ideally proficient or a willingness to learn Microsoft and entry LINK systems.
- Established carpentry skills which ideally include experience in door and window installation and adjustment.
Physical Demands
Ability to sit or stand, using a desktop computer or a laptop, as well as other office equipment and supplies continuously. Ability to lift and carry door and window units and subcomponents as needed. Ability to drive company vehicle as needed and required.
Salary : $37,500 - $47,500
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