Director, Operations

Description

THE ROLE

The role of the Director of Operations is to lead teams in the planning and delivery of projects and programs that enable operations across the Providence Clinical Network (PCN). The key function of this role is to integrate and align the complex work happening across multiple stakeholders into cohesive programs and projects that support PCN operations. This includes partnering with leadership and management, designing project and program structures, facilitating project and program development, and delivering and reporting on key outcomes.

This is a hands-on position requiring strong communication skills, project/program management experience, and ability to navigate complex challenges. Qualified candidates must have the following characteristics: professionalism, initiative, enthusiasm, ability work effectively on a team or individually, excellent analytical skills, and excellent writing and communication skills. Position requires creative problem solving and decision-making, with limited supervision.

ESSENTIAL FUNCTIONS

• Leads key initiatives to advance Operations Integration priorities that result in improved operational performance across the PCN
• Supports the work of the PCN system team by managing information flow, resolving issues, and providing analysis and advice on key issues and needs
• Integrates and aligns the work coming from stakeholders, SMEs, and teams across complex programs to support PCN operations
• Partners across functions within PCN to develop and ensure alignment of key strategic priorities
• Interacts with the PCN executive team, regional medical group leadership, and relevant functional areas across the organization for the purpose of defining, advancing, and assessing the work of the organization to ensure continued effectiveness
• Prepares and delivers presentations for internal and external audiences, including support for leadership and Board updates
• Sets and continually manages project and program expectations with team members and other stakeholders in a timely and clear manner
• Constantly monitors and reports on progress of projects and programs to leadership; works with leadership to identify issues, risks, and further opportunities

QUALIFICATIONS

• Bachelor's Degree in Health Information Management, Business, Healthcare Administration, or Management Information Systems from an Accredited College or University
• Training in healthcare decision support tools/databases
• 5 years of experience in a large, multi-functional health care or equivalent environment
• Experience with healthcare decision support and/or financial tools/databases
• Experience at working both independently and in a team-oriented, collaborative environment
• Clinical background or medical practice management preferred
• Proficient in Microsoft Office products, especially Excel, Access, PowerPoint, and Project
• Proficient in project management techniques and tools
• Knowledge of Six Sigma and Lean tools preferred
• Knowledge of programs related to practice management and analytics preferred.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 233814

Company: Providence Jobs

Job Category: General Operations

Job Function: Operations

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 4007 SS CC SYS N DLVRY ENBL

Address: WA Renton 1801 Lind Ave SW

Work Location: Providence Valley Office Park-Renton

Pay Range: $58.55 - $96.13

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.