Medical Assistant

We are Provident Behavioral Health - building brighter futures through exceptional behavioral health services, especially for those with the greatest need. We care. We make a difference. Are you someone who wants to help see others thrive? We may be just the place for you.
The Medical Assistant (MA) primarily works alongside Provident’s Psychiatric Mental Health Nurse Practitioners (PMHNP) in the Psychiatric Services department. The MA assists adult and youth clients with behavioral health issues seeking psychiatric services. The MA is responsible for coordinating client care, scheduling appointments, checking clients in and out, taking vitals (ex. blood pressure and pulse, height, weight, waist circumference, temperature), assisting with insurance pre-authorization, client charting, reconciling medications, collecting copays and fees, taking inventory of supplies and medication samples, performing urinalysis and other minor procedures, general office management duties, and caseload management of clients. This position works out of one or more Provident office sites in the St. Louis metro area and will also serve as member on the agency’s Safety Team.

A Glance At What The Successful Candidate Will Be Doing

• Work with youth and adult clients (ages 5 ) presenting with behavioral health issues.
• Greet clients and their family/friends; escort to consult rooms; and assist clients with the completion of paperwork and assessment forms.
• Conduct medication reconciliation to gather and enter information on all current prescribed and over the counter medications/supplements a client is currently taking.
• Interview clients, gathering and noting/entering any changes in their health history and pharmacy; and ensure an accurate list of all current OTC and prescribed medications/vitamins/supplements and allergies and inquire and note/enter the pregnancy/nursing status for all female clients.
• Manage medication refill requests and call in refills, as appropriate and approved by PMHNP
• Obtain and complete preauthorization from insurance companies for medications prescribed by PMHNP
• Coordinate ordering and obtaining results from lab work and genetic testing for clients
• Evaluate psychiatric services provided to determine appropriate CPT coding to maximize billing efficiency and accuracy.
• Coordinating client care: scheduling appointments, linking with referrals, responding to client phone calls, scheduling follow-up services, coordinating discharge planning, and communicating with pharmacies and insurance companies
• Responsible for timely and accurate completion of records in EHR, including progress notes, collateral notes, outcome measures, and billing entries.
• Records all services performed for accurate billing for services provided in compliance with all local, state and federal laws, as well as payor rules and regulations.
• Additional duties, as assigned.

The Minimum Education & Experience We Are Looking For

• At least a High School Diploma or GED
• Successful completion of a Medical Assistant training program, Certified Nursing Assistant training program, or similar training

• Experience taking vitals (height, weight, blood pressure, and temperature) and charting in electronic health records
• Medical billing and coding experience

Education & Experience That We Would Prefer

• Associate’s Degree or higher in Medical Assisting or nursing
• Medical Billing & Coding certification or training
• Coursework or training in mental illness and behavioral health issues

• Experience in an outpatient, behavioral health setting
• Experience completing preauthorization with insurance companies

• Certified Medical Assistant (CMA) certification, Certified Nursing Assistant (CNA) certification, or other relevant certification or degree.

Skills We Are Expecting The Successful Candidate to Possess

• Patience, positive attitude, friendly demeanor, and great customer service.
• A team player and a person that can multi task, with willingness for continuous learning.
• Must possess the ability to express empathy while managing client needs for expediency.
• Excellent verbal and written communication skills.
• Time and project management skills.
• Excellent organizational and interpersonal skills, with a friendly, professional, customer-service demeanor.
• Ability to effectively communicate and interact with individuals involved in all aspects of programming – children, parents, others involved in the client’s care, grantors, funders, partner agencies, members of the community and Provident team members.
• Ability to maintain strict client confidentiality.
• Knowledge of medical terminology and CPT coding
• Ability to work productively and make decisions.
• Proficient in using Microsoft Office applications (Microsoft Word, Excel, and PowerPoint).

We have a fabulous team and a caring work environment. We also have great benefits including medical, dental, vision, life, long-term disability, an employee assistance program, paid time off, and more! We'd love to talk with you. By the way, this position could be part-time, if that's what the right candidate needs. We are flexible.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Provident is an equal opportunity employer. Provident provides equal employment opportunities to all qualified persons and to administer all aspects and conditions of employment without regard to race, color, religion, gender, sex, sexual orientation (real or perceived), gender identity, gender expression, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, marital status, ethnicity, citizenship, or any other protected classification, in accordance with applicable United States federal, state, and local laws. Provident takes allegations of discrimination, intimidation, harassment and retaliation very seriously and will promptly investigate when a complaint is made.

Location: 2650 Olive Street, St. Louis, MO 63103

Job Type: Full-time

Work Location: Multiple Locations