Salary Job Openings

Guest Service Rep

Provo Marriott
Provo, UT Full Time
POSTED ON 4/17/2024

Description

Job Title: Hotel Front Desk Agent


Job Type: Full-time


We are seeking a highly motivated and customer-oriented individual to join our team as a Hotel Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their stay is comfortable and enjoyable.


Responsibilities:

- Greet guests with a warm and friendly welcome

- Check guests in and out of the hotel

- Answer phone calls and respond to emails in a timely manner

- Provide information about hotel amenities, services, and local attractions

- Handle guest complaints and resolve issues in a professional and courteous manner

- Process payments and maintain accurate records

- Collaborate with other hotel staff to ensure guest satisfaction


Requirements:

- High school diploma or equivalent

- Previous experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Strong attention to detail and organizational skills

- Proficient in Microsoft Office and other computer programs

- Ability to work flexible hours, including weekends and holidays


If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. We offer competitive compensation and benefits packages, as well as opportunities for career growth and development.

Salary.com Estimation for Guest Service Rep in Provo, UT
$28,248 to $36,841
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