Senior examiner

Job Classification :

Operations - Insurance Operations

At Prudential, we make lives better by solving the financial challenges of our changing world. Bring your experience and unique insights to a collaborative culture focused on meeting our customer needs! Enabling Solutions is transforming our Enterprise-wide operating model to be a customer-obsessed organization that inspires all our employees to be bold and better in all that we do.

The U.S. Back Office Customer Service (BOCS) organization is seeking a Claims Examiner in our Annuity Team of Beneficiary Fulfillment.

The successful candidate will be accountable for the experience of the beneficiary as they key critical death claims transactions and help to move claims into good order by verbal and written communication with our beneficiaries and advisors.

The candidate will be expected to interpret and calculate benefits according to contractual provisions, procedures, and federal and state regulations.

Key Responsibilities :

• Creating a fast, accurate, and seamless experience for the beneficiary
• Communicating to our beneficiaries and advisors in a professional manner, both verbal and written to bring claims into good order
• Determining good order of requirements and processing the claim
• Apply procedures and interpret contractual provisions.
• Calculate of benefits
• Participate in projects as needed

Qualifications :

• Mandatory overtime required, sometimes on short notice, due to same day processing.
• Ability to work in a fast-paced environment.
• Annuity experience is a plus, but not a requirement.
• Ability to build strong relationships with your team and leaders.
• Exceptional verbal and written communication skills
• Detail oriented and intermediate Excel skills
• Impeccable organization, time management, and problem-solving skills

Additional Requirements :

This position will work virtually, therefore new hires must be able to provide the following :

• Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline.

Your personal phone number will not be identified to customers.

• Quiet area in your home with minimal distractions and noise free.
• Reliability and Dependability throughout our extensive training program is required.

At Prudential, you can :

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities.

We offer a suite of services including 1 : 1 Career advice, on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way.

You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives.

You will have access to leadership and learning opportunities and the resources needed to take your career in any direction.

We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you :

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• Work / Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.

Last updated : 2024-07-01