What are the responsibilities and job description for the Project Mgmt Specialist position at Prudential?
Job Classification:
Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & StrategySalesforce Business Analyst
Why Join Prudential?
Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do. We call it “the Talent Mindset” – a company-wide commitment to attract and develop the dedicated professionals whose insights, innovation, and hard work fuel our success and make us a global leader in financial services.
We are looking for a unique new member to join our growing organization who possesses a combination of leadership, business acumen and technical skills. The ideal person will have much of the following: leadership skills such as empathy, vision, communication, decision-making, stakeholder management, and strategic skills like forging relationships, roadmap development & KPI identification and management.
As a Salesforce.com Business Analyst in the Sales Technology Group that supports the Sales and Distribution organizations for both Retirement Solutions & Individual Life, you will serve as a primary point of contact for our business stakeholders and partners, understanding their needs and partnering with the appropriate groups to deliver best in class solutions. You will also support new Salesforce.com projects, enhancements and maintenance activities derived from a diverse set of stakeholders, including Sales & Distribution, Training, Business Intelligence, Marketing and Technology. You must have a passion for understanding user needs and the critical business processes that drive our sales team while also having demonstrated the ability to translate these needs into business capabilities and features. You must also have experience with implementing new Salesforce.com capabilities with a focus on minimizing disruption while also driving user adoption of this critical sales enabler. In partnership with key business groups, you will support the daily activities required to maintain and grow our Salesforce.com capabilities. This is a hands-on role in a fast-paced environment requiring you to perform effectively both as an individual contributor and as part of a team.
Core functional responsibilities include:
• Understand and gather complex business needs from a diverse set of stakeholders and effectively compile and document these into business features necessary for systems design, development and implementation
• Serve as Sales & Distribution subject matter expert and administrator for Salesforce.com
• Partner with Training and Business Intelligence team(s) to increase visibility of CRM data, improve sales processes & drive user adoption.
• Provide day-to-day support to our rapidly growing pool of almost 500 users on incidents, work with the technical teams on problem resolution
• Develop and execute detailed communication and implementation plans to ensure minimal disruption
• Effectively radiate information to business stakeholders
• Proactively identify opportunities to enhance sales and marketing productivity by evaluating current state and recommending process improvements
Qualifications:
• 3 years of Salesforce.com administrator experience required
• Ability to solve business challenges leveraging Salesforce.com capabilities.
• Knowledge of Sales and Distribution a plus
• Ability to communicate effectively with IT and business colleagues at all levels of the organization
• In-depth knowledge of requirements development, information systems, and business process design
• Demonstrated ability to deliver quality results with minimal direction
• Ability to forge relationships, collaborate and work well as a team player
• Strong facilitation, presentation and communication skills (verbal and written)
• Experience working on project teams and a solid understanding of the typical roles and responsibilities (Agile or Waterfall)
• Excellent attention to detail while also having the ability to understands the big picture
• Strong data management and analytical skills
• Time management and organizational skills
Preferred Experience and Education
• CRM Admin certification
• Bachelor's degree in related field, specialized training, certification or equivalent work experience
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
Salary : $86,300 - $0
