Community representative

Hospice Community Relations Representative-2404985

Description

JOB PURPOSE :

KEY RESPONSIBILITIES :

• Demonstration of the principles of the sales process in a health care environment.
• Ability to manage a territory, to conduct sales calls and presentations, and to generate referrals by building long term business relationships.
• Ability to develop clinical knowledge base to support sales activities.
• Ability to effectively communicate both verbally and in writing with the different disciplines in the health care field.
• Reliable and appropriate transportation required.
• Ability to identify and develop new referral sources.
• Develop, implement and evaluate quarterly and annual territory plans, strategies and actions to achieve negotiated goals.
• Develop business relationships by making effective sales contacts and presentations.
• Maintain professional and clinical competence.
• Build relationships with the United Home Care staff teams to ensure the establishment of effective communication with referral sources and the staff teams.
• Performs other duties as required by supervisor.
• Analyze territory, establish sales goals, and write sales plan.
• Identify territory assumptions which may influence the achievement of sales goals.
• Identify key referring physicians.
• Identify key referring personnel in hospital, nursing homes, and managed care operations.
• Identify existing relationships with competitive Home Care organizations, hospitals, nursing homes and physicians.
• Determine vulnerabilities of competitive relationships and set targets.
• Identify case management, HMO, PPO, insurance companies and other payer referral sources.
• Obtain input from Administrator & staff team regarding plan development and implementation.
• Develop specialty markets and plan of action.
• Communicate written plan to Executive Director of Sales and Community Relations development Coordinator.
• Monitor, evaluate and adjust the plan as needed.
• Evaluate performance against the plan.
• Complete and submit activity reports as requested by Community Relations Development Coordinator.
• Develop plan for accounts management with input from staff teams.
• Establish objectives for each call and evaluate results.
• Implement strategies and actions which include effective sales calls, presentations, and use of collateral materials.
• Coordinate efforts with Administrator.
• Support and participate in promotional activities.
• Personally contact old and new referral sources.
• Plan daily activities to effectively and efficiently manage time and maximize productivity.
• Complete call reports.
• Involve management when necessary.
• Document and report complaints and service related issues.
• Read clinical journals. Read sales and professional journals. Read internal information, policies, publications, bulletins, etc.
• Attend relevant meetings and events in the community & United Home Care Office.
• Join and participate in appropriate organizations and associations.
• Assess training needs with Community Relations Development Coordinator and develop a written plan to enhance knowledge and skills.
• Implement, modify and evaluate the written plan for self-development.

Qualifications

MINIMUM EDUCATION REQUIRED :

Bachelor degree, preferred

MINIMUM EXPERIENCE REQUIRED :

Five (5) years’ experience in Healthcare Sales / Marketing or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

ADDITIONAL QUALIFICATIONS : (Preferred qualifications)

• Attendance must maintain timely, regular attendance.
• Punctuality.
• Professional appearance.
• Communicates well with patients / residents / clients and family members providing warm and friendly greeting and an approachable attitude to families, visitors, patients / residents / clients and responds to expressed concerns while displaying a helpful, caring demeanor. Answers

questions when appropriate in a professional manner.

KNOWLEDGE, SKILLS, ABILITIES :

• Participate in center / agency surveys (Licensure / JCAHO) and any subsequently required reports.
• Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license / certification, as required.
• Attend and participate in mandatory inservices.
• Honor patients / residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.
• Comply with corporate compliance program.
• Report job-related functions / tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.
• Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.
• Follow established safety procedures when performing tasks and / or working with equipment.
• Perform other related duties as necessary and as directed by supervisor.

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

We are eager to connect with you! to get started at PruittHealth!

Sales and Marketing

Primary Location

Georgia-Union City

Schedule

Full-time : Shift

Shift

1st Shift

Job Posting

May 2, 2024, 1 : 55 : 37 PM

Work Locations

PruittHealth Hospice Union City7345 Red Oak Rd Bldg. #25Union City30291

Last updated : 2024-05-03