Business Operations Analyst - Consumer Loan Issuing/Servicing

PSECU, a high-tech progressive financial institution with more than $8 billion in assets, is seeking a Business Operations Analyst. This position drives change and operational effectiveness throughout Revenue Growth and Lending (RGL). Supports RGL operations through the use of business analysis, project management, and financial analysis.

Benefits: We offer a competitive salary, excellent benefits and a great work environment. Along with excellent medical and retirement programs and a generous leave package, our workplace offers tuition reimbursement.

Employee Type: Full-time, Exempt

Schedule: Monday-Friday – 8:00am-4:00pm 

This position will be a hybrid model of both in person and remote with the minimum onsite expectation of 40%, or as needed.  #LIHybrid 

Minimum Starting Pay Rate: (Commensurate with experience)

DUTIES AND ACCOUNTABILITIES - Essential for this position:   

1. Responsible for the coordination of application and system requirements for all new and existing lending systems and other applications and solutions related to RGL.
2. Responsible for testing and coordinating testing and production releases with operational areas. Aids in training associated with RGL Systems.
3. Compare RGL data and processes with industry standards and best practices for operational effectiveness throughout RGL. Disseminate information to operational managers and identify areas of business process improvement to inspire change throughout RGL.
4. Works with internal and external customers and IT to partner, develop, and analyze business intelligence needs. Provides input to business requirements for the design of solutions.  Designs department-wide views and custom reports.  May perform analysis for a wide range of requests using data in different formats and from various platforms.
5. Perform quality assurance of departmental work product to ensure adherence to PSECU and RGL policy and procedures by Member Service Representatives and systems, as necessary. Work with operational managers to document and eliminate any deficiencies found during the quality assurance process.  Work with operational managers to correct issues from occurring in an ongoing basis.

MINIMUM / PREFERRED EXPERIENCE AND EDUCATION:  

Minimum Experience:

Bachelor’s degree in Finance, Accounting, Economics, Management or Mathematics,

And four years’ experience in varied Project Management or Operations Management,

And two years’ experience in data analysis and development of recommendations for solutions,

Or any equivalent combination of experience and education.

Proficient with Business Intelligence software, workforce management software and SQL.